We’re chatting more with Fritz Neumeyer, our new CEO, who’s been busy getting to know Syncron from the inside. If you missed the first post, you can read it here. […]
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We’re chatting more with Fritz Neumeyer, our new CEO, who’s been busy getting to know Syncron from the inside. If you missed the first post, you can read it here. […]
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Part III – Waiting for the bell to ring? Not us. In the second post of this series, ‘Pressure Testing the Pillars of Customer Success’, Syncron’s Chief Customer Officer, David Reiling, provided a detailed perspective on how Syncron’s […]
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When you think of customer support, what comes to mind? Logging a ticket into space? Calling a toll-free number to listen to a curated track of soft jazz and ads? […]
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Part II – Pivoting to Focus on What Matters Right Now In the first post of this series, Syncron Chief Customer Officer, David Reiling, shared his perspective on what are the non-negotiable characteristics of […]
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At Syncron we have 160 people fully dedicated to helping our customers achieve the greatest possible value from their Syncron solutions. These professionals are located around the world, living where […]
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Syncron’s Customer Success organization has four pillars that guide our actions and how we form and manage relationships with customers. They are the foundation that support how we approach working […]
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OEM Service Lifecycle Management Automation Impacting Net Promoter Score Net promoter score (NPS) is one of the most widely used methods to identify customer satisfaction and loyalty. It’s a comprehensive […]
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