Last month, Syncron attended and sponsored Field Service Medical 2023 in San Diego, a conference for leaders in medical technology customer success, service and support. As the only interactive, peer-led […]
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Kategorie: Field Service
Warranty Management and the Path to Better Quality
Jim Farley, der CEO von Ford, hat gesagt: „Die Steigerung der Qualität hat für mich die höchste Priorität. Dies ist die wichtigste Initiative im gesamten Unternehmen. Der Weg dorthin wird […]
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2022: A Look in the Rearview Mirror
2022 A Year in Review: Aftermarket Service Resilience Happy new year! As we start our journey into 2023 it’s important to celebrate successes, acknowledge and learn from challenges, and understand […]
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Equipment-as-a-Service: Eine kritische Betrachtungweise
Sobald das Thema Equipment-as-a-Service (EaaS) zur Sprache kommt, wird es von Führungskräften oft als ein weiteres Mittel zur Definition eines Abonnementmodells angesehen. Schließlich basiert EaaS auf dem Konzept von Software-as-a-Service […]
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UNZUFRIEDENE AUSSENDIENSTTECHNIKER? DIE RICHTIGEN TOOLS VERBESSERN IHRE ZUFRIEDENHEIT UND DIE RENTABILITÄT IHRES AFTERMARKETS
Die Herausforderung, talentierte Mitarbeiter zu finden, einzustellen und zu halten, sollte in der Zeit nach der Pandemie keine Überraschung sein, denn Trends wie die „Große Kündigung“ sind weit verbreitet. IDC […]
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Technician Enablement: Empowering the New Workforce
Service organizations are operating in a continuously changing environment where technology is helping them turn challenges into competitive differentiators. To keep up, though, the technicians and engineers who perform installations, […]
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Reverse Logistics and Depot Repair Challenges with a Linear Service Model
According to Deloitte, one-fifth of businesses consider insufficient reverse logistics processes to be the main barrier to achieving aftermarket service profitability. Returns, refurbishment, and remanufacturing processes represent considerable service supply […]
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Bringing the Customer Experience Full Circle in Durable Goods Manufacturing
Depot Repair Return, repair, refurbish, recycle. Durable goods manufacturers have long played a part in the circular business economy, placing particular emphasis on improving productivity and streamlining reverse logistic supply […]
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End-to-End Service Delivery & The Customer Experience
Quality Redefined: How End-to-End Service Delivery is Transforming the Customer Experience Recent events such as the coronavirus pandemic have made one thing abundantly clear: Disruption will continue to play a […]
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5 Things Customer-Centric Field Service Organizations (FSO) Do Differently
5 Things Customer-Centric Field Service Organizations Do Differently Field Service Organizations have a direct impact on customer satisfaction and retention, and can help generate higher margin revenues from the loyal […]
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