Was ist Equipment-as-a-Service? Physisch vs. Digital
Sobald das Thema Equipment-as-a-Service (EaaS) zur Sprache kommt, wird es von Führungskräften oft als ein weiteres Mittel zur Definition eines Abonnementmodells angesehen. Schließlich basiert EaaS auf dem Konzept von Software-as-a-Service […]
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The challenges of identifying, onboarding, and keeping talented employees should be no surprise in the post-pandemic era, where news of trends like the Great Resignation is widespread. IDC recently reported […]
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Service organizations are operating in a continuously changing environment where technology is helping them turn challenges into competitive differentiators. To keep up, though, the technicians and engineers who perform installations, […]
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According to Deloitte, one-fifth of businesses consider insufficient reverse logistics processes to be the main barrier to achieving aftermarket service profitability. Returns, refurbishment, and remanufacturing processes represent considerable service supply […]
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Depot Repair Return, repair, refurbish, recycle. Durable goods manufacturers have long played a part in the circular business economy, placing particular emphasis on improving productivity and streamlining reverse logistic supply […]
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Quality Redefined: How End-to-End Service Delivery is Transforming the Customer Experience Recent events such as the coronavirus pandemic have made one thing abundantly clear: Disruption will continue to play a […]
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5 Things Customer-Centric Field Service Organizations Do Differently Field Service Organizations have a direct impact on customer satisfaction and retention, and can help generate higher margin revenues from the loyal […]
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WBR Insights Report: New Field Service Tech Delivers Better Customer Support and Consistent Uptime Organizations of all stripes—from consumer-facing companies to B2B enterprises—must navigate an array of ever-changing market conditions […]
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Service Lifecycle Management Aligning People, Processes, and Technology to Improve Post-Sale Durable Goods Customer Experiences and Revenue Aftermarket has taken a backseat to other company-wide digitization initiatives for durable goods […]
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Solve Technician Inefficiencies with a Field Service Management Solution Field service technicians face a near impossible challenge – they need to keep productivity high, costs low, and tackle administrative tasks that […]
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