Last month, Syncron attended and sponsored Field Service Medical 2023 in San Diego, a conference for leaders in medical technology customer success, service and support. As the only interactive, peer-led […]
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Last month, Syncron attended and sponsored Field Service Medical 2023 in San Diego, a conference for leaders in medical technology customer success, service and support. As the only interactive, peer-led […]
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Jim Farley, der CEO von Ford, hat gesagt: „Die Steigerung der Qualität hat für mich die höchste Priorität. Dies ist die wichtigste Initiative im gesamten Unternehmen. Der Weg dorthin wird […]
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2022 A Year in Review: Aftermarket Service Resilience Happy new year! As we start our journey into 2023 it’s important to celebrate successes, acknowledge and learn from challenges, and understand […]
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Sobald das Thema Equipment-as-a-Service (EaaS) zur Sprache kommt, wird es von Führungskräften oft als ein weiteres Mittel zur Definition eines Abonnementmodells angesehen. Schließlich basiert EaaS auf dem Konzept von Software-as-a-Service […]
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Die Herausforderung, talentierte Mitarbeiter zu finden, einzustellen und zu halten, sollte in der Zeit nach der Pandemie keine Überraschung sein, denn Trends wie die „Große Kündigung“ sind weit verbreitet. IDC […]
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Service organizations are operating in a continuously changing environment where technology is helping them turn challenges into competitive differentiators. To keep up, though, the technicians and engineers who perform installations, […]
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According to Deloitte, one-fifth of businesses consider insufficient reverse logistics processes to be the main barrier to achieving aftermarket service profitability. Returns, refurbishment, and remanufacturing processes represent considerable service supply […]
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Depot Repair Return, repair, refurbish, recycle. Durable goods manufacturers have long played a part in the circular business economy, placing particular emphasis on improving productivity and streamlining reverse logistic supply […]
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Quality Redefined: How End-to-End Service Delivery is Transforming the Customer Experience Recent events such as the coronavirus pandemic have made one thing abundantly clear: Disruption will continue to play a […]
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5 Things Customer-Centric Field Service Organizations Do Differently Field Service Organizations have a direct impact on customer satisfaction and retention, and can help generate higher margin revenues from the loyal […]
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