Back to Basics: The Fundamentals of Retail Inventory Management, Part Two

Welcome back to the fifth and final installation in our Back to Basics series. Today we’re wrapping up our discussion of Retail Inventory Management (RIM), picking up where we left off last week. If you need to catch up, here’s everything we’ve covered so far: Price Optimization Inventory Optimization, Part One and Part Two Retail […]

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Back to Basics: The Fundamentals of Inventory Optimization Part One

As manufacturers around the world navigate the ‘new normal,’ optimized after-sales service operations are becoming more important than ever. In fact, according to a recent Deloitte report, after-sales service continues to be a “consistent revenue source and profit stabilizer” and the manufacturers that place an increased focus on service have “outperformed their peers and exited […]

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3 Benefits of Inventory Optimization in a Contracting Economy

Around the world, the spread of COVID-19 is creating economic uncertainty for families, communities and businesses. One thing we can all agree on, however, is that we want to emerge from these times sooner, stronger and more resilient than ever. For Original Equipment Manufacturers (OEMs) and suppliers specifically, decisions they make today will determine how […]

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Maximizing Service Business Profitability and Customer Experience in Economic Downturns

Manufacturers around the world are currently facing an unforeseen economic downturn, creating feelings of uncertainty and stress for both employees and customers. However, I believe when challenges like these present themselves, as leaders we must act quickly to instill feelings of security and productivity not only for our teams, but also for our end-users. So, […]

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Navigating Coronavirus Supply Chain Disruptions

We know this is an unprecedented time of uncertainty in your business, which is why Syncron is committed now more than ever before to empower our customers to deliver exceptional after-sales service experiences. In order to provide specific guidance on how you might respond to the aftermarket effects of the current Coronavirus (Covid-19) outbreak, we […]

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After-sales Service Takes a Front Seat for CLAAS Agricultural Equipment

As the world continues to change and evolve, innovative OEM executives are shifting their focus from the product side of their business to after-sales service. In fact, McKinsey and Company recently revealed that upwards of 15 percent of OEMs’ total revenues come from parts and service. So, while organizations’ product-based revenues decline, and margins diminish […]

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Market Fluctuation Opens Doors for Heavy Truck Manufacturers

In the heavy truck industry, orders for new products continue to fluctuate. Orders for Class 8 trucks soared in September, while demand for medium-duty trucks remained stagnant, and analysis from ACT Research indicated that September’s order volume for North American Class 8 trucks increased 62 percent year-over-year. The market is poised to continue to grow […]

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Turning Your Team into Automation Advocates, One Price at a Time

Automation is sweeping the nation. With emerging technologies all around us, and the legitimization of the Internet of Things (officially deemed a phrase by Merriam-Webster this year), the idea of doing anything manually seems almost archaic. But, in reality, intelligent software automation should be measured on a continuum. For years, manual, or “cost-plus,” pricing models […]

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