Maximizing Service Business Profitability and Customer Experience in Economic Downturns

Manufacturers around the world are currently facing an unforeseen economic downturn, creating feelings of uncertainty and stress for both employees and customers. However, I believe when challenges like these present themselves, as leaders we must act quickly to instill feelings of security and productivity not only for our teams, but also for our end-users. So, […]

It’s Not A Myth. Seasonality Does Exist…

Ice cream sells better in the summer and snow shovels are in greater demand during winter months.  It’s pretty obvious that demand for products like these are affected by the season.  Management understands the relevance of seasonality, plans for it, forecasts against it, and maintains inventory around it.   However, seasonality is not as apparent in […]

Survey Says: Aftermarket Professionals Ranked Service Level #1, but Inventory Balance is More Important

It’s not a surprise to me! The aftermarket isn’t concerned about inventory reduction. In fact, inventory levels ranked dead last in our most recent survey. Either the opportunity to reduce inventory further is low e.g. the current inventory policies are satisfactory. Or, organisations are worried that any attempt to reduce inventory will impact availability and […]