Where to Look for Hidden Profit in your Spare Parts

There’s no shortage of things to think about when it comes to spare parts pricing. But despite the increasing complexity of catalogs, distribution networks, and markets, the majority of aftersales service organizations focus on the roughly 10% of products that make up the biggest portion of revenue. This may be because they’re using legacy systems […]

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Why Use Spare Parts Price Optimization Software?

Along the lines of my recent post on why you should use spare parts inventory management software, today we’re talking about another key topic for OEMs. We’ve been diving pretty deep into the benefits of price optimization and segmentation here on the blog this year, but maybe you’re still wondering about the basics: Why should […]

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Why Your Spare Parts Inventory Could Be a Gold Mine

Fallout from the COVID-19 pandemic made 2020 a tough year for everyone. The economic downturn has impacted aftersales service from every angle, with supply chains disrupted, sales of finished goods dropping, and many OEMs left looking for ways to make up for lost revenue. Strategic spare parts pricing offers a great opportunity to increase revenue […]

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Optimizing Returns with Smarter Product Segmentation – Part Three

Welcome back to the final installment in this series on price segmentation. If you missed part one and part two, be sure to read them first to get up to speed. (We’ll wait.) Picking up where we left off last time, we covered the three most common ways to structure segmentation. Now let’s look at […]

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Optimizing Returns with Smarter Product Segmentation – Part Two

Welcome back to our three-part series on using product segmentation to increase returns. In the first post of this series, we covered the basics – why we use segmentation and which pricing methods work best for different parts categories. Let’s pick it up where we left off, looking at opportunities to differentiate. How can we […]

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Optimizing Returns with Smarter Product Segmentation – Part One

It’s no secret that accurately segmenting your service parts will produce the best results when setting prices. However, doing spare parts segmentation “right” is another thing altogether, especially when pre-determined categories created by engineering and product development tend to shape much of the strategy. So, while product segmentation is a popular pricing method that’s commonly […]

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Beyond the Basics: Pricing Tactics, Part Two

Welcome back! If you missed part one of this series, you can read it here. Be sure to check out our recent Back to Basics posts, too, where we covered the fundamentals of pricing – price optimization; inventory optimization (part one and part two); and retail inventory management or RIM (part one and part two). […]

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Maximizing Service Business Profitability and Customer Experience in Economic Downturns

Manufacturers around the world are currently facing an unforeseen economic downturn, creating feelings of uncertainty and stress for both employees and customers. However, I believe when challenges like these present themselves, as leaders we must act quickly to instill feelings of security and productivity not only for our teams, but also for our end-users. So, […]

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Finding Your Place on the Service Parts Pricing Maturity Curve

After-sales service is an increasingly important aspect of manufacturers’ success – and achieving service parts pricing maturity is a critical way for manufacturers to meet margin and revenue goals in a new servitization-driven environment. However, the complexity of service parts planning, as well as the many locations, channels and distribution levels at which those parts […]

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