Overhauling Manufacturing Infrastructure to Maximize Product Uptime

It’s no secret that maximizing product uptime is critical to the success of nearly all end-users of long-lasting, durable goods. In fact, in today’s world, if a product goes down, customers simply won’t pay to use it. This realization is causing the business model transformation race to kick up a notch, and original equipment manufacturers […]

3 Lessons Brands Can Learn from Southwest’s ‘Operational Emergency’

This past weekend, Southwest Airlines experienced more cancellations and delays than any other U.S. airline, causing the company to declare a rare state of ‘operational emergency.’ Since Friday, more than 100 flights have been canceled due to maintenance, putting around 40 planes a day out of service – more than double the airline’s usual average. […]

Game Changers: A Major Disruption Hidden in Plain Sight

They say there’s a difference between product evolution and disruptive innovation. Where one simply improves, recreates or makes additions to a process, the other completely flips a process on its head. True innovation disruption must create an entirely new market, one that turns non-customers into customers. Take Netflix, for example. Back in the day, Blockbuster […]

Pricing and Servitization: Does Product Uptime Impact Decision Making?

In 2016, just one day of downtime due to a failed piece of equipment caused an industry-leading airline to take a massive, unexpected financial hit. This loss proves that major airlines have a lot at stake when designing and managing critical infrastructure  – something more and more manufacturers are facing in large part to customers’ […]

Product Uptime: Pricing’s Biggest Disruptor in the Age of New Tech

As new tech develops, and the world continues to evolve, disruptors like digitization, the Amazon effect and servitization are creating a significant business opportunity for manufacturers when it comes to maximizing product uptime (a.k.a. the proactive maintenance of products before failure occurs). The status quo is no longer cutting it, and it’s time for companies […]

Now is the Time to Maximize Product Uptime: Field Service USA 2018

The Syncron team is here at Field Service USA 2018 live blogging some of the keynotes, panels, and breakout sessions throughout the event, and today Gary Brooks, Syncron’s CMO, and trailblazer for the improvement of after-sales service operations, is taking the big stage to deliver a passionate keynote to the event’s field service professionals, after-sales […]

From Owning to Subscribing: A New Wave for Product Uptime

When it comes to the shift from owning to subscribing, both challenges and opportunities exist for manufacturers and rental companies alike. As we progress into the new year, organizations need to transform and optimize their after-sales service businesses to become more customer-centric and product uptime focused in 2018. That’s why, in our newest eBook, “2018 After-sales Service […]

Service Parts and the Uptime Era: 3 Things Manufacturers Need to Be Thinking

Service part availability has always been a stumbling block for manufacturers and their after-sales service organizations. And while there’s always conversation around service parts management among after-sales service pros, the status quo isn’t cutting it anymore. Disruption from whirlwinds like Amazon, millennials in the workforce, emerging technology and rapidly evolving customer expectations are creating huge […]