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Back to Basics: Using the Fundamentals of Retail Inventory Management to Drive Performance

July 23, 2020 @ 10:00 am - 10:30 am EDT


Customers’ rising after-sales service expectations and increased competition for new product sales are driving manufacturers to move beyond the status quo and embark on journeys to transform their after-sales service functions and look for new ways to impact revenue and profits. For manufacturers with dealer or distributor networks, considering a sophisticated retail inventory management (RIM) program has become increasingly important as they look to achieve best-in-class dealer service levels.

With so much information on specific problems a RIM program can help solve, many after-sales service executives are left without a clear picture of what to look for in a comprehensive retail inventory management platform. Together with Carlisle, Syncron aims to help after-sales executives re-center their thoughts in a “Back to Basics” series that will highlight key ways to optimize the service parts supply chain to make an immediate and sustained financial impact.

Join Syncron’s Jeff Nieze and Carlisle & Company’s Jeff Soyster for the final session in this series as they discuss strategies that teams can take to optimize their retail inventory management platform strategy, implementation and best practices. Highlights of the conversation include:

  • Identification of the critical aspects of a successful retail inventory management strategy
  • Primary benefits and challenges in implementing a RIM program
  • Ways to support dealer collaboration in your RIM program
  • Best practices in successful RIM programs
  • And much more!

This will be an interactive, Q&A-style discussion. Have a question you’d like answered about retail inventory management? Submit it with your registration and we may answer it live on the webinar!

Can’t make the live session? No problem! Register anyway and we will send you a recording after the session, so you won’t miss any of the content or the exciting offer at the end!



Jeff Soyster
Manager at Carlisle & Co.

Jeff Soyster is a Manager at Carlisle & Co. working within the Strategic Solutions practice.  His project work includes RIM system design, implementation and rollout management, as well as RIM terms and conditions design. Previous work includes inventory planning benchmarking, accessories sales and marketing benchmarking, and dealership employee recruiting, retention and training program benchmarking and best practices.

Prior to joining Carlisle & Co, Jeff worked in supplier management for Sun Life Financial. He holds an MBA from Georgetown’s McDonough School of Business and a BA in Philosophy from Tufts University.


Jeff Nieze
Head of Pre-Sales at Syncron

Jeff has more than 20 years of supply chain experience with the last 12 focused specifically in after-sales service. He currently leads Syncron’s Pre-Sales team in the Americas across all solutions and industry verticals where he is responsible for leading a team of skilled pre-sales engineers that act as technical and product experts in customer-facing positions. In his role, Jeff educates the world’s leading after-sales service organizations on the benefits and value they can realize with Syncron solutions.

About Syncron

Syncron enables the world’s leading manufacturers to deliver exceptional after-sales service experiences while driving significant revenue and profit improvements.

About Carlisle & Company

Carlisle & Co. is the preferred provider of strategic guidance and tactical solutions for the world’s leading motor vehicle brands.