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November 2018

Value Chain Parts

November 13, 2018
Centre de Congrès de Lyon, 50 Quai Charles de Gaulle
Lyon, 69006 France
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After-sales service allows manufacturers to deliver the ultimate customer experience. Join us at Value Chain Parts to learn how.

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Global Manufacturing/Executive Seminar 2018 (Tokyo)

November 27, 2018 @ 1:30 pm - 5:20 pm JST
JA Kyosai Building Conference Hall,

In our second seminar this year, the focus topic is “After-sales Market Innovation in the AI-IoT Era.” Manufacturing executives will share their insights into practical ways advanced manufacturing companies are solving real business problems with AI and IoT. We will also discuss the market conditions necessary for a strong global manufacturing industry,…

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AEM Annual Conference

November 28, 2018 - November 30, 2018
Terranea Resort, 100 Terranea Way
Rancho Palos Verdes, CA 90275 United States
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Emerging technologies, as well as multiple social, political and economic trends, are impacting the way manufacturers do business today. With the orders of new durable goods fluctuating, organizations are looking for new and alternative sources of revenue, and the often sub-optimized after-sales service organizations can provide just that. Join Syncron at AEM’s annual conference to…

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February 2019

Spare Parts Business Platform 2019

February 12 - February 13
Birger Jarl, Tulegatan 8
Stockholm, Sweden
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Spare Parts Business Platform

Europe’s best spare parts event. Optimize your spare parts operations through value based pricing, digitization, business model innovations, e-commerce, optimized inventory management, 3D printing. As the official event sponsor, Syncron has the pleasure to offer you a 25% discount on the entrance ticket*. To take advantage of this offer, register your seat…

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April 2019

Field Service Summit

April 3
The Slate Warwick Conference Center, Coventry, CV4 7SH United Kingdom + Google Map

In 2018 we explored how service organizations could find the voice of the customer and commit to exceeding customer expectations to increase financial performance. We looked at how the The Internet of Things could activate democratized, preventive, proactive, prescriptive preventive, reactive service to customer. We delved into how device connectivity, Augmented Reality and Artificial Intelligence…

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Forum Ersatzteillogistik

April 4
IHK Akademie Nürnberg für Mittelfranken, Walter-Braun-Straße 15
Nürnberg, 90425 Germany
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Optimized service parts inventory leads to maximized product uptime and exceptional customer experiences. Visit Syncron at Forum Ersatzteillogistik to learn more!

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Spare Parts Summit UK

April 4
The Slate Warwick Conference Center, Coventry, CV4 7SH United Kingdom + Google Map
spare parts summit uk 2018

Spare Parts is considered as the money-maker of an after-sales division. However, organizations need to adapt to a rapidly changing world and changing customer behaviors (and expectations) in order to retain the competitive edge and grow their revenue. Continuous innovation is the only key to success. Thankfully, most manufacturers have understood that servitization is the…

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Field Service Palm Springs 2019

April 23 - April 26
JW Marriott Desert Springs Resort & Spa, 74-855 Country Club Drive
Palm Desert, CA 92260
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field service usa 2018

Field Service is where cross-industry service, support, and customer success leaders come together to build world-class service and support operations. With forward-looking content and unique session formats, Field Service is designed to help you achieve service excellence and drive profitability. Syncron is a proud sponsor of the event. Want to save 25% on your registration?…

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May 2019

Professional Pricing Society – Spring Workshop & Conference

May 7 - May 10
Lowes Atlanta Hotel, 1065 Peachtree St NE
Atlanta, GA 30309 United States
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Optimize service parts pricing to drive significant revenue and profit improvements. Learn more with Syncron at PPS.

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Manufacturing Pricing Excellence

May 21 - May 22
Danubius Hotel Gellért, Szent Gellért tér 2
Budapest, 1114 Hungary
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manufacturing pricing excellence

Learn how Syncron enables the world’s leading manufacturers to deliver exceptional after-sales service experiences while driving significant revenue and profit improvements.

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June 2019

Field Service Forum

June 4 - June 5
Novotel Amsterdam City, Novotel Amsterdam City Europaboulevard 10
Amsterdam, AD 1083 Netherlands
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Syncron is proud to sponsor Field Service Forum, the premier event for field service European leaders.

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September 2019

Global Manufacturing Executive Seminar 2019

September 10 @ 1:30 pm - 4:40 pm JST
Tranomon Hills Forum, 1 Chome-23-1 Toranomon, Minato City
Tokyo, 105-6390 Japan
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開催趣旨 今、製造業は、大きなビジネスモデルの変革時期に差し掛かっています。 これまでの大量生産・大量消費を前提とした製品販売のビジネスモデルは、これからは製品そのものがもたらす機能を販売する方向にシフトし、所謂「サービス化(サービタイゼーション)」のビジネスモデルが徐々に一般的になると考えられます。 すでに海外では、この流れに沿って、従来の事後対応型の故障修理サービスモデルから脱却し、製品稼働時間の最大化を目標として、計画保守から予兆保全等、機器が故障する前に先んじて保守を実施するサービスモデルに、転換することが模索され始めている状況です。 今まで日本の製造業は、「ものづくり」に重きをおき、高品質な製品を廉価で提供することを基本戦略としてきましたが、これからは、この「サービス化(サービタイゼーション)」を軸とした戦略へとグローバル規模でのシフトが進み、先行する海外製造業に伍して行くことが求められてくるはずです。 今回で3回目の開催となる本セミナーでは、特別事例講演として、先進的なアフターサービス改革を実現している北米ダイムラー・トラック社のアフターマーケット サプライチェーン部門総責任者である、ジェイ・ジョンソン(Jay Johnson)氏にご講演いただくとともに、日本からは島精機製作所社による同社のアフターサービス改革における取り組み状況を、更にデロイトコンサルティング合同会社より、デジタル時代に求められる″Value ″志向のアフターマーケット戦略についてご講演いただきます。 本セミナーを通じ、ビジネス戦略におけるアフターマーケット改革の必要性と、実際にどのように改革を実施していけばよいのかというプロセス改善を、再認識、ご再考いただければ幸いです。 ご多忙と存じますが、是非ご参加くださいますよう、お願い申し上げます。

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October 2019

Professional Pricing Society – Fall Workshops & Conference 2019

October 15 - October 18
M Resort, 12300 S Las Vegas Blvd
Henderson, NV 89044 United States
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When it comes to increasing margins, as well as remaining competitive and profitable, pricing is one of the key levers for any company. However, many organizations continue to use Excel spreadsheets and cost-plus pricing strategies to determine service parts prices, often leaving money on the table in the process. Pricing should not be static. Join…

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Aftermarket Business Platform

October 16 - October 18
Sunlight Hotel, Nytorget 7
Nyköping, 611 38 Sweden
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Expand into solutions. Increase the aftermarket. Extend the share of the business. Secure long term agreements or generate more service contracts. Launch service products. Or strengthen, establish. Globalize. Grow. Whatever adjective you use in management meetings to describe the vision of your service business this year, it’s an adjective with positive resonance and translates to a…

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November 2019


November 13 @ 8:00 am - November 14 @ 11:00 pm CET
Hotel At Six, Brunkebergstorg 6
Stockholm, 111 51 Sweden
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We get it. You’re extremely busy and visiting Sweden in chilly November isn’t exactly on your bucket list. But what if you could be a part of something that will evolve the way your business does everything? What if you could engage with the world’s top minds on the future of discrete manufacturing and build…

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