Syncron https://www.syncron.com Empowering Exceptional After-sales Service Thu, 06 Aug 2020 21:32:27 +0000 en-US hourly 1 https://wordpress.org/?v=5.4.2 https://www.syncron.com/wp-content/uploads/2017/06/cropped-apple-touch-icon-32x32.png Syncron https://www.syncron.com 32 32 Back to Basics: The Fundamentals of Inventory Optimization Part Two https://www.syncron.com/back-to-basics-the-fundamentals-of-inventory-optimization-part-two-blog/ Thu, 06 Aug 2020 21:28:33 +0000 https://www.syncron.com/?p=23954 Welcome back to our Back to Basics series, where we’re talking about how to achieve ongoing success in the “new normal” by focusing on the basics of after-sales service operations. (If you missed the first two posts, you can read them here: Back to Basics: The Fundamentals of Price Optimization, and Back to Basics: The […]

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Back to Basics: The Fundamentals of Inventory Optimization Part One https://www.syncron.com/back-to-basics-the-fundamentals-of-inventory-optimization/ Wed, 15 Jul 2020 19:49:53 +0000 https://www.syncron.com/?p=23537 As manufacturers around the world navigate the ‘new normal,’ optimized after-sales service operations are becoming more important than ever. In fact, according to a recent Deloitte report, after-sales service continues to be a “consistent revenue source and profit stabilizer” and the manufacturers that place an increased focus on service have “outperformed their peers and exited […]

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Optimize Spare Parts Price Management to Maximize Profits from After-sales Service https://www.syncron.com/optimize-spare-parts-price-management-to-maximize-profits-from-after-sales-service/ Wed, 10 Jun 2020 21:25:26 +0000 https://www.syncron.com/?p=23294 After-sales service is becoming an increasingly important and strategic focus area for manufacturers around the world, but many organizations are resistant to invest in solutions solely dedicated to its optimization. Recently, I led a virtual discussion where I covered how manufacturers can leverage Syncron PriceTM to evolve service parts pricing beyond cost-plus logic and unlock […]

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Transforming After COVID-19: 7 Takeaways from Deloitte’s Aftermarket Services Report https://www.syncron.com/transforming-after-covid-19-7-takeaways-from-deloittes-aftermarket-services-report/ Wed, 10 Jun 2020 19:11:15 +0000 https://www.syncron.com/?p=23273 The economic volatility experienced around the world since the onset of the COVID-19 crisis has forced manufacturers to make unprecedented changes to their businesses – from shifting production lines to make personal protective equipment to grappling with drastic dips in new product sales. Now, with many parts of the globe in the early stages of […]

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Back to Basics: The Fundamentals of Price Optimization https://www.syncron.com/back-to-basics-the-fundamentals-of-price-optimization/ Wed, 27 May 2020 19:14:08 +0000 https://www.syncron.com/?p=23178 Manufacturing executives around the world are facing a litany of business challenges brought on by the coronavirus pandemic. And as organizations shift to focus on customer retention opposed to strictly new product sales, optimized after-sales service operations are becoming more important than ever. According to Deloitte, “changes in customer demands, increasing market maturity, cyclical fluctuations […]

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Adapt to Thrive: Why OEMs Should Look to New Service Models, Starting Now https://www.syncron.com/adapt-to-thrive-why-oems-should-look-to-new-service-models-starting-now/ Wed, 20 May 2020 14:47:51 +0000 https://www.syncron.com/?p=23125 The COVID-19 pandemic that’s swept the globe this year has brought much of the world to a grinding halt. For OEMs in particular, this includes both production lines and new product sales. And although some countries are beginning to reopen for business, changes to how industry can be conducted will be felt long-term, in addition […]

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Stay Up-to-Date on Industry News, Trends, How-to Advice and More https://www.syncron.com/stay-up-to-date-on-industry-news-trends-how-to-advice-and-more/ Mon, 11 May 2020 19:25:50 +0000 https://www.syncron.com/?p=23001 Around the world, many of us are facing a new reality – the world as we knew it changed within a matter of weeks. It’s no secret that this has been a challenging time, and by now we are all well aware of the economic uncertainties that the COVID-19 pandemic has created. It’s now more […]

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Despite Economic Contraction, Parts Sales Set Records https://www.syncron.com/despite-economic-contraction-parts-sales-set-records/ Wed, 06 May 2020 20:02:26 +0000 https://www.syncron.com/?p=23011 For families, communities and businesses around the world, we are now several weeks (or in some cases, months) into the ‘new normal’ that COVID-19 has presented. This time has brought new challenges coupled with feelings of uncertainty. For manufacturers of durable goods like trucks, cars and heavy equipment, however, there are many reasons to view […]

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Lessons from the Past: The Importance of After-Sales Service in a Contracting Economy https://www.syncron.com/lessons-from-the-past-the-importance-of-after-sales-service-in-a-contracting-economy/ Thu, 23 Apr 2020 14:03:27 +0000 https://www.syncron.com/?p=22908 We’re in uncharted territory. COVID-19 has flipped our world upside-down, changing everything from how we live and work to the products and services we consume. Among the many impacts of COVID-19, one of the biggest — not to mention one that will linger once the imminent health threat of the pandemic subsides — will be […]

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Pricing Trends in the New Normal: A Q&A with PPS’ Kevin Mitchell https://www.syncron.com/pricing-trends-in-the-new-normal-a-qa-with-pps-kevin-mitchell/ Tue, 21 Apr 2020 13:00:48 +0000 https://www.syncron.com/?p=22889 It’s no secret that businesses around the world are facing challenges of varying degrees as we all navigate the ‘new normal’ brought on by COVID-19. At Syncron, we’ve recently had several discussions with Professional Pricing Society’s Kevin Mitchell – conversations that are specific to the value optimized pricing can bring to manufacturers and suppliers in […]

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