Syncron https://www.syncron.com Empowering Exceptional After-sales Service Fri, 13 Sep 2019 14:42:53 +0000 en-US hourly 1 https://wordpress.org/?v=5.2.3 https://www.syncron.com/wp-content/uploads/2017/06/cropped-apple-touch-icon-32x32.png Syncron https://www.syncron.com 32 32 How DTNA Transformed Its After-Sales Service Operations to Prepare for Servitization https://www.syncron.com/how-dtna-transformed-its-after-sales-service-operations-to-prepare-for-servitization/ Fri, 13 Sep 2019 13:00:28 +0000 https://www.syncron.com/?p=20643 The Syncron team recently gathered in Japan for the Global Manufacturing Executive Seminar 2019 to discuss how the manufacturing industry is undergoing a major business model transformation with nearly 200 Japanese manufacturing execs. And, first on stage is Jay Johnson, General Manager, Aftermarket Supply Chain at Daimler Trucks North America (DTNA), sharing how DTNA transformed […]

The post How DTNA Transformed Its After-Sales Service Operations to Prepare for Servitization appeared first on Syncron.

]]>
Why Innovate2019 is The Can’t-Miss Servitization Event for Manufacturing Executives: A Q&A with Gary Brooks https://www.syncron.com/why-innovate2019-is-the-cant-miss-servitization-event-for-manufacturing-executives-a-qa-with-gary-brooks/ Mon, 09 Sep 2019 14:27:41 +0000 https://www.syncron.com/?p=20542 Servitization has come a very long way since it’s initial inception. As connectivity, efficiency and sustainability take center stage in businesses worldwide, the concept of servitization – the selling of a product’s outcome, opposed to the selling of the product itself – has shifted from a ‘nice-to-have’ business model to a ‘need-to-have’ one. And, as […]

The post Why Innovate2019 is The Can’t-Miss Servitization Event for Manufacturing Executives: A Q&A with Gary Brooks appeared first on Syncron.

]]>
Striking a Balance Between Optimization and Servitization to Maximize Product Uptime https://www.syncron.com/striking-a-balance-between-optimization-and-servitization-to-maximize-product-uptime/ Fri, 06 Sep 2019 12:45:17 +0000 https://www.syncron.com/?p=20380 As new product sales continue to slip across industries world wide, it’s clear that OEMs need to start shifting their focus from solely selling products to selling the usage of those products to stay competitive. This shift is known as servitization, or Product as a Service (PaaS) and it’s completely revolutionizing the way we buy […]

The post Striking a Balance Between Optimization and Servitization to Maximize Product Uptime appeared first on Syncron.

]]>
From Linear to Circular Design: Servitization, Sustainability and the Circular Economy https://www.syncron.com/from-linear-to-circular-design-servitization-sustainability-and-the-circular-economy/ Wed, 28 Aug 2019 02:38:39 +0000 https://www.syncron.com/?p=20209 The minimalistic trend being ushered in by a new generation of consumers to use products rather than own them is being fueled by the fact that today’s newer generation of customers value experiences over possessions and prefer to make greener choices than their older kin. As sustainability and minimalism continue to make their way to […]

The post From Linear to Circular Design: Servitization, Sustainability and the Circular Economy appeared first on Syncron.

]]>
A Day in the Life: Syncron Employee Snapshots August 2019 https://www.syncron.com/a-day-in-the-life-syncron-employee-snapshots-august-2019/ Thu, 22 Aug 2019 13:02:14 +0000 https://www.syncron.com/?p=20198 Syncron empowers the world’s leading manufacturers to deliver exceptional after-sales service experiences – but our customers and values drive everything we do. We’re passionate about our customers and the solutions that make them successful. And success, to us, is defined by the outstanding and talented employees who create happy customers every day. Welcome to Syncron […]

The post A Day in the Life: Syncron Employee Snapshots August 2019 appeared first on Syncron.

]]>
Automotive Customer Expectations and Technology are Driving Change https://www.syncron.com/automotive-customer-expectations-and-technology-are-driving-change/ Fri, 16 Aug 2019 16:10:24 +0000 https://www.syncron.com/?p=20161 One day in the not-so-distant future, automotive manufacturers will no longer just sell vehicles, instead selling access to and the outcome those vehicles deliver. In fact, Gen Z, a group raised predominantly by Gen X and older millennials, are the ones truly changing the automotive purchasing landscape; at nearly 67 million strong, Gen Z favors […]

The post Automotive Customer Expectations and Technology are Driving Change appeared first on Syncron.

]]>
Subscribe or Lease? Car Subscription Services are Taking Over https://www.syncron.com/subscribe-or-lease-car-subscription-services-are-taking-over/ Mon, 22 Jul 2019 16:56:44 +0000 https://www.syncron.com/?p=20029 Just a few decades ago, if someone had told you that we’d one day be hailing nearby vehicles to come pick us up after dropping a location pin on a tiny computer in our back pockets, you’d look at them like they just said the Beatles weren’t the best band in the world. In fact, […]

The post Subscribe or Lease? Car Subscription Services are Taking Over appeared first on Syncron.

]]>
Automotive Customers are Looking to Dealers for Service Innovation – Can Manufacturers Keep Up? https://www.syncron.com/automotive-customers-are-looking-to-dealers-for-service-innovation-can-manufacturers-keep-up/ Tue, 16 Jul 2019 16:42:20 +0000 https://www.syncron.com/?p=20006 This month’s loss of transportation tycoon Lee Iacocca marked more than just the loss of an entrepreneurial legend, but the beginning of an era where the automotive industry is taking its biggest turn in decades. Over the last few years, automotive customers have changed the way they look at purchasing cars. And, from Chrysler king […]

The post Automotive Customers are Looking to Dealers for Service Innovation – Can Manufacturers Keep Up? appeared first on Syncron.

]]>
Why Investing in a Sophisticated Inventory Management Solution is Time-Critical https://www.syncron.com/why-investing-in-a-sophisicated-inventory-management-solution-is-time-critical/ Tue, 09 Jul 2019 20:24:13 +0000 https://www.syncron.com/?p=19989 With after-sales service becoming an increasingly important and strategic focus area for manufacturers around the world, why is it that so many organizations are resisting investing in solutions dedicated solely to its optimization? OEMs that continue to rely on homegrown parts planning solutions face hidden costs from capital, service, time and resources. And what they […]

The post Why Investing in a Sophisticated Inventory Management Solution is Time-Critical appeared first on Syncron.

]]>
Supporting the Path to Servitization Through Optimized Inventory Management https://www.syncron.com/supporting-the-path-to-servitization-through-optimized-inventory-management/ Wed, 05 Jun 2019 05:23:43 +0000 https://www.syncron.com/?p=19841 In case you’re just joining us – we’re here in Amsterdam at the 6th annual Field Service Forum 2019 with 130+ field service professionals, manufacturers and service leaders from around the world, all looking to make the shift toward servitization together. As we network and learn amongst our field service peers, we’re finding new ways to optimize […]

The post Supporting the Path to Servitization Through Optimized Inventory Management appeared first on Syncron.

]]>