« Hello, you’ve reached Bob Jones of [insert major automotive brand] Dealership in [insert my hometown]. Please leave a message. Thanks. » Now why, in this technologically advanced age, would I still be calling a dealership service manager for modern after-sales service experiences? To explain, let’s go back to the beginning. Antiquated Service Equals Angry Customers The […]
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What’s the best experience you’ve ever had with the service side of an organization? The other day, after the multi-click process of an online order, I realized (too late) that I’d ordered the wrong product. When it arrived, I reached out to the service support team to exchange the product, only to find out the […]
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The term “data-driven” is buzzing around a lot these days, and is often an indicator of a forward-thinking, innovative company. But is your organization actually driven by data? The term “data-driven” refers to what information you collect, how you collect it, and what you do with it post-analysis. It means intentionally and deliberately gathering and utilizing […]
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Bon Jovi said it best: Who says you can’t go home? There’s only one place they call us one of their own – and in the case of Syncron, that place is Stockholm, Sweden. That’s why we’re settling down in our hometown with 150+ of our closest friends in after-sales service at the 6th Annual […]
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This past Sunday night, Americans crowded around their digital screens to experience the most exhilarating and artistic display of athletic competition known to mankind: Superbowl LII commercials. Sure, there was a big game going on, too, but between plays, companies battled it out primetime-style for the coveted title of Best Superbowl Commercial 2018. But among […]
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