If you’re looking for a place to learn more about making customer service even better in an always-connected world, then look no further than the International Service Logistics Association’s Service & Logistics Summit 2017. The event is the only one of its kind: the 9th annual European conference on after-sales service and spare parts this May 16th-17th at the Sofitel Hamberg Alter Wall in Hamberg, Germany.

ISLA, an association predominately supported by global OEMs, is always striving for the highest customer satisfaction and operational efficiency. The goal of this event is to provide like-minded industry leaders with the best forum for networking and discussions of hot topics – like the game-changing level of digitalization – in the heart of the Hanseatic city.

From industries like aerospace, agricultural technology, automotive, construction equipment, energy systems, industrial machinery and more, the summit will provide you with two days full of inspiration, insight and networking opportunities. With in-depth case studies and valuable Q&A discussions with some of the industries’ most senior-level managers at leading OEM organizations, be prepared to walk away with insight into strategies and projects at some of the world’s top brands in after-sales service.

Top picks on our agenda? We hope to learn more about:

  • A digital end-to-end operating model for spare parts involving customers, dealers and service engineers with Carl Zeiss Meditec
  • How a changing world is changing after-sales service with Syncron and Manitou
  • How to integrate a dealer network into your e-commerce activities with Manitou

Join us as we share our experience via social and on the blog during the roundtable meetings, performance workshops, content sessions and more. Tweet us @SyncronSCM to connect with a Syncron team member at the event!