After-sales Service Takes a Front Seat for CLAAS Agricultural Equipment

As the world continues to change and evolve, innovative OEM executives are shifting their focus from the product side of their business to after-sales service. In fact, McKinsey and Company recently revealed that upwards of 15 percent of OEMs’ total revenues come from parts and service. So, while organizations’ product-based revenues decline, and margins diminish […]

Creating a Manufacturing Powerhouse Brings Opportunities in Service

What do you get when you cross Marvel’s Green Lantern with Wolverine? A no-nonsense, critical thinking powerhouse: the Green Wolverine. What about Phoenix Force and Wonder Woman? Think: resilient leader with a knack for saving lives in the nick of time, Wonder Phoenix! Now, what do you get when you combine Germany’s heavyweight industrial maker, […]

Breaking the Ice: Syncron’s After-sales Excellence Forum in London

It’s no secret the world is changing, and it’s changing fast. There are multiple demographic, economic and social trends pushing manufacturers to transform their after-sales service organizations, and shift from a reactive, break-fix model to maximizing product uptime. Companies that embrace this change will achieve new levels of financial performance, customer loyalty and competitive differentiation. […]

How History Can Predict the Future of Manufacturing

The end of the season brought weaker than expected automotive sales, bringing the industry to its steepest decline so far this year. Sales dropped 7% from the previous July, to 1.4 million cars and light trucks. And with the automotive industry standing as the country’s largest manufacturing sector, this auto sales spiral could have huge […]

Building a Sustainable After-Sales Service Foundation for the Future

The success of any digital end-to-end operating model for after-sales service lies in the organizations ability to deliver the perfect customer experience: the right product, in the right quantity, at the right price, at the right time. Because of these rising customer expectations, competitiveness depends on performance at every level of the global supply chain. Ultimately, […]

Le monde changeant d’aujourd’hui est-il en train de changer le service après-vente ?

Syncron a vu le monde du service après-vente changer profondément au fil des ans. Qu’il s’agisse de notre manière de livrer des biens aux clients, à la manière de maintenir les stocks, la fabrication et le service après-vente sont des pratiques qui n’ont jamais cessé d’évoluer. Mais la constatation qui s’est dégagée de façon prédominante […]