Earlier this year, the Syncron team gathered with like-minded field service professionals and after-sales service innovators at Field Service USA. Through speaking sessions, networking events, and workshops, we ran the gamut of all things field service and support. From topics like service contract revenue, proactive maintenance, connected devices and IoT, the customer-centric service experience and […]
Catégorie : Field Service
Transforming from a Product Company to a Customer Experience Company
In case you’re just now joining us, we’re here at Field Service event at the JW Marriott Hotel in Palm Springs with field service professionals, after-sales service innovators and solution providers coming together for the perfect learning and networking environment for organizations looking to advance modern service together. It’s day two, and first up to the […]
Driving Outcomes as Part of a Customer-Centric Service Business
We’re here at Field Service event at the JW Marriot Hotel in Palm Springs with field service professionals, after-sales service innovators and solution providers coming together for the perfect learning and networking environment for organizations looking to advance modern service together. This morning we heard from leaders at world-class companies such as IFS, Kone, AT&T, ABB, […]
Field Service USA 2019: Challenge the Present, Lead the Future
It’s that time of year again – time for the annual Field Service event at the JW Marriot Hotel in Palm Springs. Every year, like-minded field service professionals, after-sales service innovators and solution providers come together for the perfect learning and networking environment for organizations looking to advance modern service together. The event is hosted by […]
Servitization: The Next Frontier of Field Service
As we move from a reactive, break-fix service model to one focused on maximized product uptime, we’re also entering a shift from the selling of products to the selling of service. This shift is otherwise known as servitization, and it’s changing the way manufacturers approach customer service as a whole. At the 2018 Field Service […]
Learn How to Set the Vision and Strategy That Turns Service into a Growth Engine
In case you’re late to the party, we’re here at Field Service USA 2017, live blogging and recapping some of the week’s best performance workshops, interactive working groups, content sessions, and more. Yesterday, we heard from Sarah O’Brien of Sears Holding Corporation on leading change and business transformation in field service, and then from Mark Bloom, […]
Field Service USA 2017 Keynote: Why Embracing Innovation Will Enhance Your Service Organization
The Syncron team is here at Field Service USA 2017 live blogging some of the keynotes, panels, and breakout sessions throughout the event, and today is the big day! Gary Brooks, Syncron CMO and trailblazer for the improvement of after-sales service operations, took the big stage to deliver a passionate keynote to the event’s field service […]
A Fireside Chat with Syncron and Vertiv: Vision from The C-Suite
It’s been a great week here at Field Service USA 2017, live blogging and recapping some of the week’s best performance workshops, interactive working groups, and content sessions throughout the event. Yesterday, we heard from Sarah O’Brien of Sears Holding Corporation on leading change and business transformation in field service, Mark Bloom of Salesforce on delivering […]
Welcome to Field Service USA 2017 with Syncron
The time has finally come for the Syncron team to head west — to California, that is, for this year’s annual Field Service USA, April 18th-21st at the JW Marriot Hotel in Palm Springs. This gathering of like-minded field service professionals, after-sales innovators, and solution vendors is the perfect learning and networking environment for organizations […]
Listen to Your People: Leading Change and Business Transformation in Field Service
In case you’re new to the game, we’re here at Field Service USA 2017, and we’re live blogging some of the keynotes, panels, and breakout sessions throughout the event. Field Service USA is a gathering of like-minded field service professionals, after-sales innovators, and solution vendors looking to advance modern service together, and with more than a day’s […]