2022 A Year in Review: Aftermarket Service Resilience Happy new year! As we start our journey into 2023 it’s important to celebrate successes, acknowledge and learn from challenges, and understand […]
SHARE THIS POST
Catégorie : Field Service
Équipement en tant que service : Le point de vue de l’avocat du diable
Lorsque le sujet de l’équipement en tant que service (EaaS) est évoqué dans la conversation, les dirigeants le considèrent comme une autre manière de définir un modèle d’abonnement. Après tout, […]
SHARE THIS POST
Unhappy Field Techs? The Right Tools Will Improve Their Satisfaction and Your Aftermarket Profitability
The challenges of identifying, onboarding, and keeping talented employees should be no surprise in the post-pandemic era, where news of trends like the Great Resignation is widespread. IDC recently reported […]
SHARE THIS POST
Technician Enablement: Empowering the New Workforce
Service organizations are operating in a continuously changing environment where technology is helping them turn challenges into competitive differentiators. To keep up, though, the technicians and engineers who perform installations, […]
SHARE THIS POST
Reverse Logistics and Depot Repair Challenges with a Linear Service Model
According to Deloitte, one-fifth of businesses consider insufficient reverse logistics processes to be the main barrier to achieving aftermarket service profitability. Returns, refurbishment, and remanufacturing processes represent considerable service supply […]
SHARE THIS POST
Bringing the Customer Experience Full Circle in Durable Goods Manufacturing
Depot Repair Return, repair, refurbish, recycle. Durable goods manufacturers have long played a part in the circular business economy, placing particular emphasis on improving productivity and streamlining reverse logistic supply […]
SHARE THIS POST
End-to-End Service Delivery & The Customer Experience
Quality Redefined: How End-to-End Service Delivery is Transforming the Customer Experience Recent events such as the coronavirus pandemic have made one thing abundantly clear: Disruption will continue to play a […]
SHARE THIS POST
5 Things Customer-Centric Field Service Organizations (FSO) Do Differently
5 Things Customer-Centric Field Service Organizations Do Differently Field Service Organizations have a direct impact on customer satisfaction and retention, and can help generate higher margin revenues from the loyal […]
SHARE THIS POST
WBR Insights: The Important of Field Service Technology Strategies
WBR Insights Report: New Field Service Tech Delivers Better Customer Support and Consistent Uptime Organizations of all stripes—from consumer-facing companies to B2B enterprises—must navigate an array of ever-changing market conditions […]
SHARE THIS POST
A Beginner’s Guide to Service Lifecycle Management
Aligning People, Processes, and Technology to Improve Post-Sale Durable Goods Customer Experiences and Revenue Aftermarket has taken a backseat to other company-wide digitization initiatives for durable goods manufacturers for far […]
SHARE THIS POST