Service Parts and the Uptime Era: 3 Things Manufacturers Need to Be Thinking

Service part availability has always been a stumbling block for manufacturers and their after-sales service organizations. And while there’s always conversation around service parts management among after-sales service pros, the status quo isn’t cutting it anymore. Disruption from whirlwinds like Amazon, millennials in the workforce, emerging technology and rapidly evolving customer expectations are creating huge […]

Syncron + Brother: Improving Equipment Uptime to Deliver Superior Service

It’s official! Brother Industries, Ltd., a multinational manufacturer of print and imaging equipment, machine tools and industrial and home sewing machines, has joined the Syncron family. By choosing Syncron InventoryTM for its ease-of-use and ROI potential, Brother’s Machinery Business division aims to eliminate manual processes and improve the overall service experience. Their ultimate goal? To […]

Inventory Management vs. ERP: Worth the Cost of No Decision?

It’s been a lasting trend for the past few years that inventory balance and service availability are top priorities among after-sales service professionals. So why is it that so many after-sales organizations are resisting investing in inventory management solutions? Without a modern inventory management program in place, manufacturers and after-sales organizations alike are racking up […]

Gestion des pièces de rechange : le client est ROI

Une gestion efficace des pièces de rechange est essentielle pour toute organisation qui souhaite réduire ses coûts et optimiser ses niveaux de stocks à travers l’ensemble du réseau. On constate ceci dit que de plus en plus souvent, l’objectif affiché par les entreprises n’est pas la réduction des coûts, mais bien l’augmentation substantielle de la […]

Optimiser la supply chain dans un contexte de transformation omnicanale

Les clients savent ce qu’ils veulent et quand ils le veulent : c’est la nouvelle norme. Si une entreprise ne peut pas offrir exactement ce à quoi les clients s’attendent, ils s’adresseront alors à une autre société. Parfois, il semble presque impossible de suivre les avancées technologiques qui changent constamment les règles du jeu. Les […]

Comment rester compétitif dans le secteur de la distribution des pièces automobiles

Pour la plupart des entreprises spécialisées dans la distribution de pièces détachées, devoir gérer les infrastructures informatiques ne fait pas partie des compétences fondamentales. Ces entreprises sont en effet des experts dans la distribution de produits et de pièces, point barre. Ceci étant dit, le succès de nombreux distributeurs et revendeurs est directement lié à […]

It’s Not A Myth. Seasonality Does Exist…

Ice cream sells better in the summer and snow shovels are in greater demand during winter months.  It’s pretty obvious that demand for products like these are affected by the season.  Management understands the relevance of seasonality, plans for it, forecasts against it, and maintains inventory around it.   However, seasonality is not as apparent in […]

Survey Says: Aftermarket Professionals Ranked Service Level #1, but Inventory Balance is More Important

It’s not a surprise to me! The aftermarket isn’t concerned about inventory reduction. In fact, inventory levels ranked dead last in our most recent survey. Either the opportunity to reduce inventory further is low e.g. the current inventory policies are satisfactory. Or, organisations are worried that any attempt to reduce inventory will impact availability and […]