The Future of After-Sales Service: Adopting a Proactive Maintenance Program

We recently talked about various approaches to asset maintenance and how condition-based methods can help manufacturers minimize unplanned downtime, extending the life of assets while also controlling costs. Now, let’s dive back in and talk about practical steps to implementing a condition-based maintenance program to maximize product uptime. Common barriers to success Condition monitoring is […]

Navigating Digital Disruptions in a World Pricing for Product Uptime

In case you’re just now joining us, the team is here in Budapest for the 7th Annual Manufacturing Pricing Excellence 2019 Conference hosted by Copperberg. We’ve been enjoying two full days of networking and learning amongst our pricing peers, where we’re working together to optimize the power of pricing through value-based pricing, recruiting pricing professionals, […]

How Optimized After-Sales Service Lays the Groundwork for Maximized Product Uptime

For most heavy equipment, a key measure of effectiveness is reliability. And, for paving equipment specifically, equipment downtime can be downright catastrophic – leading to lost revenue, productivity and more. Unexpected downtime during paving projects comes at a cost to both the manufacturer and the customer, and proactive maintenance through an optimized after-sales service is […]

Game Changers: A Major Disruption Hidden in Plain Sight

They say there’s a difference between product evolution and disruptive innovation. Where one simply improves, recreates or makes additions to a process, the other completely flips a process on its head. True innovation disruption must create an entirely new market, one that turns non-customers into customers. Take Netflix, for example. Back in the day, Blockbuster […]

Innovation Is At The Heart Of Technology And After-sales Service

During my fifteen year tenure as CEO at Syncron, I’ve seen the manufacturing industry undergo some amazing changes. But, none have been quite as impactful and wide-reaching as the shift toward servitization. As more products are equipped with smart sensors, it’s more important than ever to shift from a reactive, break-fix service model to one […]