The COVID-19 pandemic that’s swept the globe this year has brought much of the world to a grinding halt. For OEMs in particular, this includes both production lines and new product sales. And although some countries are beginning to reopen for business, changes to how industry can be conducted will be felt long-term, in addition […]

The minimalistic trend being ushered in by a new generation of consumers to use products rather than own them is being fueled by the fact that today’s newer generation of customers value experiences over possessions and prefer to make greener choices than their older kin. As sustainability and minimalism continue to make their way to […]

Welcome to Day Two of Field Service event at the JW Marriott Hotel in Palm Springs with field service professionals, after-sales service innovators and solution providers coming together for the perfect learning and networking environment for organizations looking to advance modern service together. Yesterday morning we heard from thought-leaders about the digitization of field service […]

We’re here at the Field Service event at the JW Marriott Hotel in Palm Springs with field service professionals, after-sales service innovators and solution providers coming together for the perfect learning and networking environment for organizations looking to advance modern service together. This morning we heard from thought-leaders about the digitization of field service and […]

The heavy trucking industry is booming and there isn’t a slowdown in sight. The number of in-service Class 8 trucks (U.S.) is expected to hover around 3.76 million between 2019-2023 and reach 4.07 million by 2024-2028. This high level of demand is forcing manufacturers to reshape the way they serve their customers. Now more than […]

People are the core of after-sales service organizations, making up the workforce that keeps engines running and processes improving. And, despite a natural resistance to change during the evolution of any business, it’s crucial for everyone in the organization to buy into the value of evolving with the industry. Manufacturing as we know it is […]

There has never been a more important time for manufacturers to drastically change the way the after-sales service side of their business functions. And, over the next twelve months, time management will be crucial – from the way it’s allocated, prioritized and spent – and the progress manufacturers make along the journey to servitization could […]

Up until now, manufacturers’ historic dependence on service and parts revenue alone hasn’t inspired product development with servitization and maximized product uptime in mind. In fact, traditional, break-fix service business models were intentionally designed to inevitably fail at some time during their lifecycle. Originally, this model created opportunities for manufacturers to sell high-margin parts and […]