Welcome to Day Two of Field Service event at the JW Marriott Hotel in Palm Springs with field service professionals, after-sales service innovators and solution providers coming together for the perfect learning and networking environment for organizations looking to advance modern service together. Yesterday morning we heard from thought-leaders about the digitization of field service […]
Catégorie : Servitization
Preparing After-sales Service for Servitization Readiness: Field Service Workshop
We’re here at the Field Service event at the JW Marriott Hotel in Palm Springs with field service professionals, after-sales service innovators and solution providers coming together for the perfect learning and networking environment for organizations looking to advance modern service together. This morning we heard from thought-leaders about the digitization of field service and […]
Is Servitization the Key to Heavy Trucking’s Long-term Success?
The heavy trucking industry is booming and there isn’t a slowdown in sight. The number of in-service Class 8 trucks (U.S.) is expected to hover around 3.76 million between 2019-2023 and reach 4.07 million by 2024-2028. This high level of demand is forcing manufacturers to reshape the way they serve their customers. Now more than […]
The 3 People Primed For Service Transformation in 2019
People are the core of after-sales service organizations, making up the workforce that keeps engines running and processes improving. And, despite a natural resistance to change during the evolution of any business, it’s crucial for everyone in the organization to buy into the value of evolving with the industry. Manufacturing as we know it is […]
It’s Game Time: The Time to Shift to Servitization is Now
There has never been a more important time for manufacturers to drastically change the way the after-sales service side of their business functions. And, over the next twelve months, time management will be crucial – from the way it’s allocated, prioritized and spent – and the progress manufacturers make along the journey to servitization could […]
Average Is Never Good Enough: Revolutionizing the Way Manufacturers View Success
Up until now, manufacturers’ historic dependence on service and parts revenue alone hasn’t inspired product development with servitization and maximized product uptime in mind. In fact, traditional, break-fix service business models were intentionally designed to inevitably fail at some time during their lifecycle. Originally, this model created opportunities for manufacturers to sell high-margin parts and […]
Innovation Is At The Heart Of Technology And After-sales Service
During my fifteen year tenure as CEO at Syncron, I’ve seen the manufacturing industry undergo some amazing changes. But, none have been quite as impactful and wide-reaching as the shift toward servitization. As more products are equipped with smart sensors, it’s more important than ever to shift from a reactive, break-fix service model to one […]
Back By Popular Demand: The 2019 After-sales Service Predictions are Here!
For decades, the balance of power in the customer experience has been shifting. Simple, fast, automated B2C experiences have raised B2B expectations, where the latter desires the ease of the former. The psychology of the buyer is changing, where service just about outweighs any other aspect of a tangible product. But, over the last year, this […]
Why Invest in Servitization: Q&A with Syncron CEO Anders Grudén
Following last week’s announcement that global growth equity firm Summit Partners has invested $67 million in Syncron, I sat down with CEO Anders Grudén to discuss what this momentous occasion means for Syncron, the after-sales service industry as a whole and for the broader manufacturing category. What are the details of the investment? Global growth […]
Syncron + Summit Partners: Reaching New Heights in Servitization and Maximized Product Uptime
Innovation is at the heart of technology and service. The ability for a company to grow, invest and pivot based on the needs of their customers is a critical skill for the success of any technology organization. And, Sweden, a small Scandinavian country with a population just above that of New York City – and […]