Why Use Spare Parts Price Optimization Software?

Along the lines of my recent post on why you should use spare parts inventory management software, today we’re talking about another key topic for OEMs. We’ve been diving pretty deep into the benefits of price optimization and segmentation here on the blog this year, but maybe you’re still wondering about the basics: Why should […]

Why Your Spare Parts Inventory Could Be a Gold Mine

Fallout from the COVID-19 pandemic made 2020 a tough year for everyone. The economic downturn has impacted aftersales service from every angle, with supply chains disrupted, sales of finished goods dropping, and many OEMs left looking for ways to make up for lost revenue. Strategic spare parts pricing offers a great opportunity to increase revenue […]

Genuine vs. Grey Market Parts: How Manufacturers Can Win

The legality of grey market parts continues to be blurry. Several court cases in recent years have ruled both in favor and against the original equipment manufacturer (OEM), leading to no clear resolutions on how to successfully navigate and fight against the grey market and its negative implications. The grey market continues to be a […]

Quels critères de réussite pour votre projet pricing?

La réussite d’un projet pricing se résume d’abord à la définition précise de vos besoins. Un tel projet peut s’avérer stressant, voire risqué, s’il n’est pas géré de façon optimale. C’est la raison pour laquelle il est essentiel de réfléchir soigneusement au processus de mise en œuvre et de se poser les bonnes questions. Aussi, […]

Techniciens, clients, SAV et rentabilité : comment en faire un cercle vertueux ?

Le salon aéronautique de Farnborough s’est clôturé il y a quelques jours avec un bilan particulièrement positifs ses pour les constructeurs aéronautiques. Signatures de contrats et perspectives de croissance sont plus que jamais au rendez-vous, tirées notamment par le développement des compagnies asiatiques et des pays émergeants. Airbus, qui a enregistré 183 commandes à l’occasion […]

Tarification des pièces de rechange : êtes-vous chef de file ou à la traîne ?

Dans le secteur ultra-compétitif des biens durables, deux options : faire évoluer vos processus pour gagner un avantage concurrentiel et délivrer une expérience client supérieure, ou laisser la situation stagner et s’essouffler, à tel point que vos clients et actionnaires ont une image négative de votre entreprise. Bon nombre de fabricants ressentent aujourd’hui les effets […]

Inventory Management vs. ERP: Worth the Cost of No Decision?

It’s been a lasting trend for the past few years that inventory balance and service availability are top priorities among after-sales service professionals. So why is it that so many after-sales organizations are resisting investing in inventory management solutions? Without a modern inventory management program in place, manufacturers and after-sales organizations alike are racking up […]

What a Year for Syncron! 2016 Closes with 67% Increase of ACV

2016 ended with a bang for the Syncron family — an annual contract value (ACV) increase of 67% year-over-year to be exact. This growth comes at a perfect time for the after-sales service industry, for with new sales of durable goods seemingly plateauing worldwide throughout 2016, manufacturers are regularly turning to after-sales service to positively influence revenue, profits and […]