Top 10 Takeaways on Data Collection and Uncovering Greater Service Outcomes

Welcome back! We’re here at Field Service in Palm Springs. Day one we tackled intensive workshops, and now it’s day two, and first up to the podium was Gary Brooks, CMO at Syncron, sharing his thoughts on the importance of making the transition from delivering products to delivering business outcomes. Later, we heard from from […]

Machine Learning and Servitization: The Art of Pricing in an AI-Driven World

Artificial Intelligence (AI) and machine learning are huge topics in tech news today. The technology is being used to identify clusters of pest infestation, pinpoint areas for crop yield improvement and find areas of low birth rates to provide additional health initiatives. And, in manufacturing, advances in AI and machine learning have driven improvements in […]

Why Adopting the Right Technology is Crucial to Making Servitization a Reality

New and emerging technology has always played a key role in manufacturing. But, the adoption of that technology is where true industry revolution takes place. It determines who will rise to the top, and who will fall to the wayside – because, it’s the companies who select technology that streamlines processes, optimizes budget and improves […]

Innovation Is At The Heart Of Technology And After-sales Service

During my fifteen year tenure as CEO at Syncron, I’ve seen the manufacturing industry undergo some amazing changes. But, none have been quite as impactful and wide-reaching as the shift toward servitization. As more products are equipped with smart sensors, it’s more important than ever to shift from a reactive, break-fix service model to one […]

How Artificial Intelligence and IoT Give Data Insight at Scale

To make servitization a reality, other major tech trends like the Internet of Things (IoT), Artificial Intelligence (AI) and machine learning are serving as some of the supportive pillars of product uptime. And at Field Service USA 2018, hosted by Worldwide Business Research, the Syncron team led our annual workshop focused on these specific trends […]

Should Customers Have the Right to Repair?

Customer expectations continue to increase – companies like Amazon, Uber and Zappos have cultivated an on-demand mindset where customers expect what they want to arrive when they want it – and all for a reasonable price. This attitude is no different when it comes to service. When equipment is down, regardless if it is a […]

Amazon and The eCommerce Effect on Manufacturing Today

The Amazon Effect: By serving up goods at an almost laughably competitive price difference than most storefronts, along with a delivery time and tracking experience that resembles the perfect blend of Jimmy Johns sandwich delivery and Uber ride share combined, ecommerce is waging war on the consumable goods market, with service parts serving as their one […]