Bon Jovi said it best: Who says you can’t go home? There’s only one place they call us one of their own – and in the case of Syncron, that place is Stockholm, Sweden. That’s why we’re settling down in our hometown with 150+ of our closest friends in after-sales service at the 6th Annual Spare Parts Business Platform this week at the Hotel Birger Jarl in Stockholm.

Known to many as Europe’s best spare parts event, Syncron is joining the ranks of the industry’s biggest rockstars to dive deep into after-sales service strategies like optimizing spare parts operations through value-based pricing, digitization, business model innovations, e-commerce, optimized inventory management, emerging technology and more.

“The parts business may be only one piece of the big-picture puzzle of transforming as a solution provider, but it’s one with great potential to get closer to your customers.” – Thomas Igou, Content Director at Copperberg

Our top plays on the set list? First up is our very own Dr. Johan Östlin leading a focus session on “Maximizing Profitability through Optimized Service Parts Pricing.” In the session, Östlin will uncover how leading manufacturers around the world are optimizing their service parts pricing to deliver epic financial improvements. 2018 is the time to tackle the necessary steps to achieve this level of pricing excellence through:

  • Common pricing strategies and how to improve them
  • Analyzing customers’ needs and expectations to deliver value
  • How to formulate a business case for shifting to a new pricing strategy

Next up, we’re all vying for the floor seats at the Syncron-led round table, “Empowering Manufacturers to Improve Customer Loyalty and Financial Performance in 2018,” where we’re taking a closer look at how developments in everything from technology, education, healthcare, energy, politics and the economy are transforming many industries like manufacturing.

From demographic, to economic and social trends pushing manufacturers to transform their after-sales service organizations, we’re shifting from a reactive, break-fix model to one focused on maximizing product uptime. Join us as we share our experience in spare parts optimization during these in-depth focus sessions and interactive round tables. See you in Stockholm!