In the energy, utilities, and HVAC industries, uptime is critical.
Ensure service parts are available to resolve power outages quickly. For energy and utilities companies, consistently high service levels and uptime are key to ensuring an optimal customer experience.
Syncron understands that service part inventory requirements aren’t always tied to historical usage, and that increasing demand, regulatory requirements and aging infrastructure are challenges facing the industry. Syncron is focused on helping power companies translate business changes to success, optimizing service parts inventory to provide industry-leading part availability.
Traditionally, utility companies have the mindset of carrying large amounts of service parts in the field to avoid long service disruptions. Many utility companies face older, legacy equipment that frequently need repairs, combined with new energy sources constantly being introduced — making it increasingly complex to manage parts inventory.
With Syncron, companies can better anticipate demand, using advanced algorithms and analytics to properly stock service parts in the best places to ensure maximum uptime. This helps indicate when and where replacement parts need to be ordered and stocked, oftentimes eliminating excess inventories and overhead costs. Plus, when parts are stocked appropriately, maximum uptime is guaranteed.
Additionally, if a part has failed at a particular location, service technicians need to be able to find the replacement part quickly. The Syncron solution allows technicians to automatically scan the network to find the nearest available part, and quickly retrieve it — ensuring maximum uptime.
In the utilities industry, uptime is critical. Uptime means customers are satisfied, and utility companies are maximizing revenue.
Syncron helps companies leverage IoT-enabled parts (or ‘smart’ parts) to proactively replace or repair a part before it fails. The solution integrates with existing systems, helping companies better understand equipment behavior, replace parts before they fail and coordinate maintenance events seamlessly.
Optimize field service
The world is evolving at a fast pace, and there has never been a more important time to embrace innovation in field service. The on-demand economy has elevated customers’ service expectations, and brands must keep up.
With Syncron, utility companies can ensure industry-leading first time fix rates — saving both time and money, while simultaneously providing a great customer experience. And, as emerging technology evolves, it is more important than ever to integrate predictive maintenance events with field service management systems to repair equipment before it ever breaks down.
In an industry where demand fluctuates, companies must look for additional sources of revenue. For energy and utility companies, service parts pricing can provide just this.
Many companies still rely on manual processes and Excel spreadsheets to price their service parts. With Syncron, companies can implement a value-based approach, enabling teams to better analyze and respond to changing market conditions. Ultimately, automating and optimizing service parts pricing leads to improved revenue and profits.
Talk to an expert
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