When news broke a couple months ago that Amazon, the online retailer behemoth, named the US auto parts industr […]
月: 2017年3月
After-Sales Service: Where Customer is King
Most manufacturers understand that skillful management of service parts operations is critical to reducing cos […]
Are Field Service Parts Getting Smarter? Wearables, 3D Printing and the Internet of Things
Booming technology advances like drones and driverless cars are already starting to impact businesses today. B […]
Automotive Aftermarket: A Car Isn’t Just a Car Anymore
The global automotive aftermarket grew 4.7 percent in 2016 – which comes as no surprise given the emerging tec […]
Digitization Myths of After-Sales Service
In 2011, a study conducted by Oxford Economics showed that only 25% of industry executives believed that the m […]
Why is applying ERP to parts supply chain management so difficult？
When building a supply chain system for parts, companies contemplating ERP package implementation face various […]
Look, No Hands! Drones, Driverless Cars and the Field Service Impact
Emerging tech advances like driverless cars, drones, wearable devices, 3D printing and the Internet of Things […]
Want to Grow Dealership Profits? Focus on Automotive Spare Parts Inventory Management
From the recession to the present, dealerships have depended heavily on service and parts departments to drive […]
What Does a Trump Presidency Mean for Manufacturers?
The political climate in the U.S. is shifting. With a Donald Trump presidency, this evolving climate brings bo […]
The Perfect Storm for Field Service Manufacturers
In the first few weeks of the new year, major news stories all over the world have centered around the current […]