Aftermarket Business Platform

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Aftermarket Business Platform

10月 16, 2019 - 10月 18, 2019

Expand into solutions. Increase the aftermarket. Extend the share of the business. Secure long term agreements or generate more service contracts. Launch service products. Or strengthen, establish. Globalize. Grow. Whatever adjective you use in management meetings to describe the vision of your service business this year, it’s an adjective with positive resonance and translates to a healthy foundation with an awareness that it’s time to unlock your service potential.

There is an optimistic feeling among Service Leaders within the manufacturing industry, confirmed by a recent Copperberg Research where almost 95% of those surveyed have a (extremely or somewhat) positive view of the future of the Service Business in Europe within the next five years. But how to reach into that untapped potential? Customer expectations and behaviors are rapidly changing. The need for flexible and customizable solutions offers manufacturers the opportunity to create more “performance partner” types of relationships. But this requires a shift in mentality and perception, to ensure your organization has the internal commitment to invest in the right people and the best-fit technologies to grow. Furthermore, you need to innovate your business models to develop data-driven services that offer value to your customers and will get you the competitive edge. Finally, you need to ensure the efficiency of your service delivery and your communications channels (with customers but also suppliers, dealers…) to create a unique, omnichannel customer experience that will leave them delighted … and loyal.

Want to learn more? Visit Syncron at Aftermarket Business Platform!

詳細

開始:
10月 16, 2019
終了:
10月 18, 2019
イベントカテゴリー:
,
サイト:
https://www.aftermarketeurope.com/

主催者

Copperberg

会場

Sunlight Hotel
Nytorget 7
Nyköping, 611 38 Sweden
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シンクロンは、世界の主要な製造業のお客様が収益性を大幅に改善しつつ、製品稼働時間を最大化し、優れたアフターサービス・エクスペリエンスを提供するよう支援しています。