As the first quarter of the year comes to a close, we’re looking back at some of the most popular posts with Syncron.com readers. From top manufacturing news stories to world-class industry insights, we’re here to keep you up to date on all of your after-sales service strategies for the quarter ahead.
So, whether you missed out on one of these posts the first time around, or you’re coming back for more, here are our top ten posts from Q1 2019:
Syncron CEO Anders Grudén shares how optimizing after-sales service not only leads to improvements in revenue, gross profits and operational efficiency, but also for the overall customer experience. Today’s customers want products that work all the time, and servitization is forcing manufacturers to evolve their often sub-optimized after-sales service operations, shifting toward maximized uptime.
In the fast-approaching servitization-centered economy, where companies will no longer just sell products, instead selling access to and the outcome those products deliver, manufacturers must redefine the way they do business. Check out our five key characteristics the leading OEMs share – traits that are enabling these brands to distance themselves from the laggards and accelerate their journeys to servitization.
Syncron CMO Gary Brooks tells the story of how manufacturers’ historic dependence on service and parts revenue alone hasn’t inspired product development with servitization and maximized product uptime in mind. In fact, traditional, break-fix service business models were intentionally designed to inevitably fail at some time during their lifecycle.
In the emerging servitization-centered economy, manufacturers are redefining the way they do business and focusing on their ability to maximize the uptime of the products they offer. This shift is placing after-sales service businesses in the spotlight, as this function is critical to manufacturers’ ability to deliver maximized product uptime as a service to their customers. Take a look at the three key traits of manufacturers that are prepared to embrace the shift to servitization and succeed that are featured in this post.
Nate Chenenko from Carlisle and Company gave his servitization insights and how whether you’re resolving to meet big goals, small goals or goals that completely revolutionize your life and business – the strategy is still the same: Short-term tactics and milestones help you to achieve long-term goals and results. It’s just like running a marathon – every finish line is crossed by taking one step at a time.
People are the core of after-sales service organizations, making up the workforce that keeps engines running and processes improving. And, despite a natural resistance to change during the evolution of any business, it’s crucial for everyone in the organization to buy into the value of evolving with the industry. Check out the three people most poised for service transformation featured in this post.
Recently, Syncron partnered with Worldwide Business Research (WBR) to determine how prepared manufacturers are to meet these rising customer expectations and unveiled several key findings about how maximized product uptime is impacting their business strategy today and how prevalent it is in their future plans.
For many manufacturers, the after-sales service side of their business is like satisfactory vision: it’s perfectly profitable as-is, making it hard to justify a major change. But customers today are demanding maximized product uptime, and satisfactory service is no longer cutting it. Check out the top 8 essential uptime statistics for manufacturers to take into consideration as they shift toward servitization in the year ahead.
It has become clear that 2019 is a pivotal year for manufacturers, one in which they must implement new strategies and processes to position themselves for success for years to come. For agricultural equipment manufacturers in particular, we identified three key trends to look out for in the year ahead. These trends — as well as some proactive steps companies can take today — will set up companies for success in 2019 and beyond.
The Head of Product at Syncron, Erik Lindholm, provides his thoughts on how servitization impacts the heavy trucking industry. In the servitization-centered economy of the future, manufacturers must eliminate any unplanned downtime completely, and find ways to increase cost efficiencies throughout the entire value chain. This will force these leading brands to completely transform business logic, company cultures and product development strategies.
For an in-depth look at how we think these major manufacturing news stories will impact manufacturers and how they can prepare for 2019 and beyond, check out 2019 After-sales Service Predictions: Powering the Journey to Servitization Through Maximized Product Uptime.