2019 After-sales Service Predictions
The widening gap between customer expectations and after-sales service realities has served as the catalyst for manufacturers to make major changes and, ultimately, the shift toward servitization.
This shift, where manufacturers must evolve from selling products to selling the outcome or value that products deliver, is driving manufacturers to change the way they do business. That’s why we created our newest Orange Paper, 2019 After-sales Service Predictions: Powering The Journey To Servitization Through Maximized Product Uptime – to help manufacturers evolve their after-sales service operations from reactive, break-fix models, to ones focused on maximized product uptime.
In our 2019 After-sales Service Predictions Orange Paper, we collected insights from academics, customers and industry leaders to understand how manufacturers can capitalize on this significant business opportunity to improve customer loyalty and financial performance over the course of the next year.