Through its use of Syncron’s cloud-based after-sales service solutions, Dynapac has achieved and maintains a 97-percent fill rate.
Dynapac, which makes soil rollers, asphalt compaction and paving equipment, is using Syncron Inventory, as the brand shifts to a service model focused on maximized product uptime.
And with at least $3.7 trillion of investment in global economic infrastructure needed every year from now until 2035, updates to roads and airports, among other assets, will be a consistently lucrative and important business, the companies note.
As a result, Dynapac is more focused on after-sales service than ever, ensuring failing parts are repaired proactively and that its complex, global service parts inventory is always optimized.
“At Dynapac, ensuring part availability to keep our machines up and running is our top priority,” says Abhijit Som, vice president for aftermarket products and services.
“The road industry is very demanding when it comes to uptime. Oftentimes, roads are built overnight, and crews only have a set number of hours to complete the job,” he says. “This makes proactively repairing machines to support maximized product uptime paramount to success. With Syncron, we can manage 150,000 unique items and have visibility into the entire global network, ultimately achieving best-in-class fill rates and providing an exceptional customer experience.”
With machine life spans of up to 20 years, there are multiple slow-moving, critical parts that Dynapac must ensure are available when and where customers need them, the company says. Because demand trends for these items are not standard, a sophisticated service parts inventory planning solution is necessary for success. In addition to supporting slow-moving parts, Syncron Inventory also allows Dynapac to:
- Stock service parts inventory appropriately to meet seasonal demands
- Visualize inventory across multiple geographies and locations in a single dashboard
- Decrease obsolete and excess stock to increase ROI
Going forward,Dynapac aims to further connect its sensor-equipped machines with its data management and service parts inventory planning systems via the Syncron Service Cloud.
More paving machines are being equipped with IoT sensors, and Dynapac plans to leverage the data collected from these machines to provide in-depth reporting and analytics for its customers – all in order to maximize product uptime and ensure customers always have a superior experience.
“Dynapac has been a valued partner for nearly a decade,” said David Reiling, chief customer Ooficer at Syncron. “More customers than ever have an on-demand mindset where products should just work and service should be instantaneous. Dynapac is on the cutting-edge of service with its high fill rates and ahead of the curve when it comes to implementing a service model centered on maximized product.