Sweden-based Syncron has announced the launch of the Spare Parts Business Summit, a one-day event aimed at helping organisations deliver more efficient and reliable aftersales services, to be held next month, in Dubai, UAE.

Syncron is the only aftermarket service provider that exclusively focuses on service parts management and pricing for the world’s leading manufacturers, a statement said.

The event will take place on November 16, at the at Dubai Golf Creek and Yacht Club.

The full-day event gives attendees the unique opportunity to discover how to improve customer service and financial performance via the reduction of spare parts inventory costs and improvement of part fill rates, said a statement.

Industry leaders such as Al Futtaim, Al Shirawi Enterprises and Al Masaood, along with Syncron representatives, will discuss strategies to unlock profits and achieve higher customer satisfaction through inventory management optimisation, it said.

The summit’s agenda will include how to:
•    Improve service parts revenue and profits.
•    Reduce investment in inventory.
•    Enhance customer satisfaction.
•    Ultimately increase service-business profitability.

“We are thrilled to host the first Spare Parts Business Summit in Dubai,” said Tony Abouzolof, Syncron co-founder and head of Middle East Sales.

“We are bringing together some of the industry’s best service experts to share strategies, insights and information related to the importance of delivering a superior customer experience and taking aftermarket service to the next level,” he said.

“The keynotes will provide the foundation attendees need to pursue the future with confidence,” he added.