IDC MarketScape Report: Worldwide Manufacturing Service Parts Management Applications 2021-2022 Vendor Assessment

Syncron Again Named a Leader; Mize Named a Major Player

Syncron has been named a Leader in the IDC MarketScape: Worldwide Manufacturing Service Parts Management Applications 2021-2022 Vendor Assessment. In this report, Syncron is again¹ positioned as a Leader based on deep functionality, customer service and innovation of its solutions. The report also positions Mize as a Major Player based on its breadth of functionality and the ability to drive enterprise-wide transformation.

The August 2021 merger between Syncron and Mize was established to bring the two leading service and parts management platforms together to maximize value to its customers.

Download the report excerpt to learn:

• A full assessment of Syncron’s and Mize’s solutions
• Qualitative and quantitative criteria used in assessments
• Meaningful comparison of providers and their respective current and future success factors

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Report Highlights

In the IDC MarketScape: Worldwide Manufacturing Service Parts Management Applications 2021-2022 Vendor Assessment, you will find objective analysis of industry’ providers that are most representative of any manufacturer’s selection of service parts management solutions. It provides the details you need to make an informed decision for your next service parts management solution.

Syncron’s strengths:

• Syncron provides a depth of offering for manufacturers in service parts management that enables business model transformation and enhanced automation.
• Based on IDC’s criteria, Syncron supports manufacturers with deep functionality, customer service delivery, R&D, and innovation. Manufacturers are looking to service to enable news business models and revenue streams as margins across the business constrain.
• Syncron before and after the merge with Mize has partnered with clients to expand the view as to the role of service in their business. With a dedicated R&D focus, Syncron has continued to innovate its service offering to support the changing needs of manufacturers from operational efficiency to delivering outcome-based service value.

Mize’s strengths:

• Mize has established a breadth of functionality in service parts process that will be further bolstered by the merger with Syncron. Prior to the merger, Mize showed rapid growth and innovation in the service parts market.
• Mize’s approach to the end-to-end service life cycle also establishes a perspective that siloed point solutions won’t deliver the kind of enterprise-wide transformation needed in service. Manufacturers have begun to realize that service and individual processes within the service life cycle can’t be disconnected.
• Mize customer references also highlighted that the company is agile and flexible, establishing strong partnerships through shared goals

¹IDC MarketScape: Worldwide Manufacturing Service Parts Management Applications 2020–2021 Vendor Assessment, Aly Pinder, IDC # US44801020, December 2020

SOURCE: IDC MarketScape: Worldwide Manufacturing Service Parts Management Applications 2021–2022 Vendor Assessment, by Aly Pinder, December 2021, IDC #US46742821

IDC MarketScape vendor analysis model is designed to provide an overview of the competitive fitness of ICT suppliers in a given market. The research methodology utilizes a rigorous scoring methodology based on both qualitative and quantitative criteria that results in a single graphical illustration of each vendor’s position within a given market. The Capabilities score measures vendor product, go-to-market and business execution in the short-term. The Strategy score measures alignment of vendor strategies with customer requirements in a 3-5-year timeframe. Vendor market share is represented by the size of the circles. The Strategy score measures alignment of vendor strategies with customer requirements in a 3-5-year timeframe. Vendor market share is represented by the size of the circles.