Report by IDC
The Evolution of Service Quality Outcomes
Service organizations and manufacturers are faced with arguably some of the most complex challenges in business today. Balancing the increasing customer expectations and workforce challenges with economic cycles and a growing competitive landscape results in the need for companies to evaluate the evolution of business models. Service contracts are increasing in popularity given the value offering and security to end customers while improving profitability for the manufacturer and service organization.
While taking the first step into the world of servitization can be challenging, technology solutions can help alleviate risks. Download this report to learn:
- The benefits of evolving your service contracts
- Key considerations for embarking on your journey
- Trends that analysts are seeing in the market.
Service leaders are the closest to the customers and face significant challenges each and every day. Resources and technology solutions are available to help alleviate risks, increase profitability, and most importantly improve the customer experience.