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Executive Brief

The Increasing Importance of After-sales Service

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importance of aftersalesExecutive Brief

Importance of After-sales Service

Learn how manufacturers can emerge from the coronavirus crisis stronger and more resilient, specifically citing key areas of optimization within the service supply chain that will set manufacturers up for long-term success. 

Executive Brief

The Increasing Importance of After-sales Service

Manufacturing has been central to the global economy for centuries. But with the COVID-19 health crisis bringing the manufacturing world to a grinding halt, the industry now faces one of the most challenging and potentially transformative crossroads in its history.

This Executive Brief details how manufacturers can emerge from the coronavirus crisis stronger than ever and why after-sales service is integral to long-term success. Specific highlights include:

Lessons from the last financial crisis, including attributes of the most resilient companies

Near-term strategies manufacturers can implement today for long-term gains

How new business models can contribute to more reliable and predictable revenue

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