IDC Analyst Connection: The Shift to Service Life-Cycle Management Drives New Revenue Opportunities and Customer Value in the Aftermarket

Drive growth through smart SLM

The ¹IDC report, “The Shift to Service Life-Cycle Management Drives New Revenue Opportunities and Customer Value in the Aftermarket,” explores how aftermarket service organizations can drive growth and improve customer outcomes through a connected, data-driven service life-cycle management model. It emphasizes breaking down silos, leveraging technologies like AI and IoT, and focusing on end-to-end metrics for customer satisfaction, revenue growth, and operational efficiency. Clear communication, stakeholder alignment, and technology adoption are key to accelerating this transformation.

Download the brief to learn:

• Service Life-Cycle Management (SLM): A connected, data-driven approach is critical for aftermarket growth and efficiency.
• Technology Integration: AI, IoT, and predictive analytics are central to improving service operations.
• Breaking Down Silos: Seamless collaboration across teams enhances customer outcomes.
• Customer-Centric Focus: Prioritizing end-to-end customer satisfaction drives long-term loyalty.
• Metrics Alignment: Operational, financial, and customer-centric KPIs are essential for measuring success.

¹IDC Analyst Connection: The Shift to Service Life-Cycle Management Drives New Revenue Opportunities and Customer Value in the Aftermarket, Aly Pinder, IDC #US52857324, December 2024

SOURCE: IDC Analyst Connection: The Shift to Service Life-Cycle Management Drives New Revenue Opportunities and Customer Value in the Aftermarket, by Aly Pinder, December 2024, IDC #US52857324