Volvo Construction Equipment is a leading aftersales service provider in the heavy equipment manufacturing industry.
With more than 250,000 unique parts across 1,300 locations, 500 price lists, 17 currencies and 40 systems, Volvo selected Syncron Price™ to replace manual, cost-plus pricing models with a single, global process that represents regional and local dynamics.
The scale and complexity of Volvo’s global service parts price management was leading to poor visibility across regions, little coordination, duplicate efforts and a highly reactive culture. And as they expanded, each stocking location implemented its own pricing system, leading to price inconsistencies for the same parts among warehouses. Because of this challenge, customers started to shop across borders or go off brand. That’s when Volvo decided to make a change.
With Syncron Price™, Volvo was able to replace these inconsistent, manual pricing models with a single, global process that represents regional and local dynamics. By integrating seamlessly with Volvo’s legacy systems, the Syncron solution is now implemented across the company’s vast network of customer support locations. Now, with one solution to support their global parts pricing process, updates to price lists are made automatically, customers are happier, and profits and productivity have increased.
Syncron Price™ supports Volvo’s end-to-end pricing process, enabling their pricing analysts to spend more time reviewing business performance and identifying new opportunities. The solution maintains a hierarchy of price lists, discounts, charges, and price strategies, as well as a detailed price activity completed centrally with price adjustments automatically updated across the business, eliminating duplicate effort. By partnering with Syncron, Volvo was able to achieve:
- A global strategy that respects regional and local team dynamics.
- A coordinated pricing process that leverages strengths while ensuring customer satisfaction.
- A common pricing system that supports all levels of pricing.