The Syncron team has touched down in Chicago, Illinois for this year’s 2018 Smarter Services™ Symposium, hosted by none other than The Service Council.

What is The Service Council? Simply put, it’s a community and information platform designed specifically for global service executives aiming to sharpen their service strategies with the aid of things like research and data benchmarks, community validation and shared customer support strategies, as well as analysis and insight on the latest trends impacting service today.

The event’s goal is to bring together business execs involved in functions of Services, Customer Experience, Customer Management and Customer Support to learn, network, and collaborate with their peers to address business problems and opportunities in a workshop environment. Taking place right on the river at the Westin Chicago River North this Monday, September 17, through Wednesday, September 19, 2018 – the event is sure to spark service inspiration for the rest of the calendar year.

With a theme of “Service is Humanity,” the symposium’s ultimate drive is to provide attendees with the unique opportunity to bring together like-minded people in an environment conducive to advancing these otherwise elusive service relationships.

Through keynote sessions, executive panels, breakout sessions and more, we’re hoping to walk away with a deeper understanding of what role humanity plays in service. Our top picks on the agenda?

  • “Supporting New Revenue Generating Services” with Durst Phototechnik
  • “If We’re Delivering Uptime, What Does That Mean For Service Parts?” with Syncron and Scientific Games
  • How Customer Value Can Balance With Profitable Service” with High Wire Networks, Johnson Controls and thyssenkrupp
  • Predictive Service And Its Impact On Parts Management” with Sub-Zero Group
  • Emerging Technology In Service & Support: The Opportunity, The Challenges, A Workable Roadmap” with Bunn

“As automation and intelligence invades every part of the service delivery process and encroaches on the experience delivered to customers, differentiation in service is delivered by personal connections,” says The Service Council. “These connections stem between service leaders and employees, service businesses and their partners, between service employees, and most importantly between service personnel and their customers. Ease and effort will be expected in service delivery. Empathy and experience will elevate the dialog.”

Join us as we cover our experience here on the blog during the workshops, interactive working groups, and so much more. With nearly a week’s worth of networking and community strategy, we’re sure to walk away with some of the best tools in service support and the ever-evolving customer experience today!