Syncron

Service Excellence Awards

Recognizing after-sales service organizations that are driving change and innovation within their businesses

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Syncron
2019 Service Excellence Awards

The servitization-centered economy is fast approaching, making after-sales service increasingly strategic to manufacturers’ future success. We believe after-sales service teams and individuals deserve recognition for the innovation they bring to their organizations to drive bottom line results, expand global leadership and ultimately accelerate the pace of the industry.

Entries are now open! Nominate your organization today.

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Categories

Service Excellence Award
Inventory Management, Global

This category recognizes OEMs that have achieved a high level of efficiency in their after-sales service organizations via optimized service parts inventory management. Brands honored in this category can quantitatively demonstrate success. Examples of success can include significant decreases in excess and obsolete stock or a significant increase in service part fill rates.

Customers using Syncron Inventory are eligible for this award.

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Service Excellence Award
Inventory Management, Retail

This category recognizes OEMs that have achieved a high level of efficiency in their dealer service operations. Brands honored in this category can quantitatively demonstrate success. Examples of success can include an increase in customer service levels, part availability or reduced manual efforts.

Customers using Syncron Inventory – Retail are eligible for this award.

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Service Excellence Award
Price Management

This category recognizes OEMs that have significantly transformed their service parts pricing strategy to be more automated, optimized and responsive to the marketplace, while maintaining – or increasing – customer satisfaction. Organizations honored in this category demonstrate positive results across the organization, including working with sales, improvements in quoting, supplier negotiation and revenue or margin increases.

Customers using Syncron Price are eligible for this award.

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Service Excellence Award
Pacesetter

This category recognizes OEMs that have achieved significant, quantitative results using any Syncron solution. Whether it’s fastest time to value or an innovative new way to use the product, pacesetters are always on the cutting edge of service and technology.   

All Syncron customers are eligible for this award.

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Service Excellence Award
Business Impact

This category recognizes OEMs that have implemented at least one Syncron solution across an entire global network. Organizations honored in this category have streamlined and automated service operations across multiple geographies, networks, warehouses, dealers and/or distribution centers to create a more transparent and efficient global process.

All Syncron customers are eligible for this award.

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Service Excellence Award
Lifetime Achievement

The Lifetime Achievement Award recognizes an individual who has made significant contributions to both after-sales service and the manufacturing industry through leadership, innovation and passion. The recipient also embodies a vision for the future of after-sales service and is playing an instrumental role in shaping the future of service delivery.

Nominations for the Lifetime Achievement Award are closed.


Required Nomination Criteria

Organization is currently using a Syncron solution

Organization is using technology, systems design or business models that are innovative and creative

Organization can produce results and achievements, both quantitative and qualitative 

Submission Deadline

31 Oct. 2019

 

Final award winners will be announced in late 2019 and recognized at Innovate2019, a first-of-its-kind global leadership summit focused on facilitating conversations and providing insights for manufacturers exploring the inevitable shift to servitization.

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