The servitization-centered economy is fast approaching, making after-sales service increasingly strategic to manufacturers’ future success.
We believe excellent after-sales service teams and individuals deserve recognition for the innovation they bring to their organizations to drive bottom line results, expand global leadership and ultimately accelerate the pace of the industry.
These Service Excellence Award winners were recognized at Innovate2019 – a first-of-its-kind executive summit for Syncron customers and global OEM leaders – for their leadership, innovation and accelerating the pace of the industry.
Inventory Management, Global
Recognized for optimizing global service parts inventory management and quantitatively demonstrating success, including significant decreases in excess and obsolete stock and increases in service part fill rates.
Inventory Management, Retail
Recognized for achieving a high level of efficiency in their dealer service operations, increasing customer service levels and part availability while reducing manual efforts.
Recognized for transforming its service parts pricing strategy to be more automated, optimized and responsive to the marketplace while maintaining – or increasing – customer satisfaction.
Recognized for achieving significant, quantitative results using any Syncron solution and always being on the cutting edge of service and technology.
Recognized for making significant contributions to both after-sales service and the manufacturing industry through leadership, innovation and passion, while embodying a vision for and is instrumental in shaping the future of service delivery.