2019 Service Excellence Awards

Recognizing after-sales service organizations that are driving change and innovation within their businesses

2019 Service Excellence Awards

The servitization-centered economy is fast approaching, making after-sales service increasingly strategic to manufacturers’ future success.

We believe excellent after-sales service teams and individuals deserve recognition for the innovation they bring to their organizations to drive bottom line results, expand global leadership and ultimately accelerate the pace of the industry.

These Service Excellence Award winners were recognized at Innovate2019 – a first-of-its-kind executive summit for Syncron customers and global OEM leaders – for their leadership, innovation and accelerating the pace of the industry.

ABB accepting their
Inventory Management, Global

Recognized for optimizing global service parts inventory management and quantitatively demonstrating success, including significant decreases in excess and obsolete stock and increases in service part fill rates.

Inventory Management, Retail
Volvo Construction Equipment

Recognized for achieving a high level of efficiency in their dealer service operations, increasing customer service levels and part availability while reducing manual efforts.

Price Management

Recognized for transforming its service parts pricing strategy to be more automated, optimized and responsive to the marketplace while maintaining – or increasing – customer satisfaction.

Nissan accepting their award

Recognized for achieving significant, quantitative results using any Syncron solution and always being on the cutting edge of service and technology.

Jay Johnson, Daimler Trucks North America, accepting his award
Lifetime Achievement
Jay Johnson, Daimler Trucks North America

Recognized for making significant contributions to both after-sales service and the manufacturing industry through leadership, innovation and passion, while embodying a vision for and is instrumental in shaping the future of service delivery.