Domingo Alonso Increases Spare Parts Sales by 36% with Syncron

Overview

Domingo Alonso transformed its spare parts operations with Syncron Dealer Parts Planning, replacing manual forecasting with a centralized, data‑driven approach. The company increased spare parts sales by 36%, reduced overstock by 28%, and significantly lowered emergency freight costs.

Challenge

Manual processes and limited system capabilities made it difficult to manage inventory efficiently across a growing operation.

• Heavy reliance on manual forecasting and spreadsheets
• Overstocking to avoid stockouts, leading to obsolete inventory
• No centralized visibility across dealers and warehouses
• High emergency freight costs impacting margins
• Increasing complexity following business expansion

Solution

Domingo Alonso implemented Syncron Dealer Parts Planning to centralize inventory management and improve forecast accuracy across its network.

The solution enables the team to:

• Generate more accurate, data‑driven demand forecasts
• Manage stock across dealers and warehouses from a single platform
• Integrate with existing DMS and ERP systems
• Analyse demand across customers and markets to guide decisions
  
  

“The implementation was very well-structured. The Syncron team made sure we got the best‑fitting solution for our needs.” — Katharina Surhoff, Spare Parts Manager

Results

• 36% increase in spare parts sales
• 28% reduction in overstock
• 14% improvement in service levels
• 50% reduction in emergency air freight costs (for key parts)

The team now operates with a single source of truth across more than 2,000 workshops, 18 dealers, and 34 warehouses.

Centralized Aftermarket Control

With Syncron, Domingo Alonso has full visibility across its parts network, enabling faster and more informed decision‑making.

• Reduce time spent on manual tasks
• Improve inventory distribution across locations
• Avoid emergency orders by redistributing internal stock
• Strengthen customer service and retention
  
  

“We can finally focus on strategy instead of firefighting, helping us become a market leader.”

Looking Ahead

Domingo Alonso is exploring further modernization with Syncron, including opportunities to optimise pricing and capture new revenue streams in the aftermarket.

“Syncron is a very flexible solution that helps us tap into new markets and opportunities.”