Aftermarket Intelligence: A Smarter Path to Performance

Most OEMs already have all the aftermarket data they need. What they don’t have is a connected way to put it to work.

Across planning, pricing, service, contracts, and warranty, decisions are still too often made in silos. And that’s when the familiar problems start to surface: parts that aren’t where they’re needed, repairs that take longer than expected, and customers left waiting for answers.

This new white paper from Syncron and Copperberg explores how leading OEMs are connecting those signals to move from reactive problem-solving to proactive, coordinated performance.

Why aftermarket problems rarely start where they surface

Operational issues like stockouts or delayed repairs often trace back to upstream decisions that weren’t made with shared context.

How aftermarket intelligence brings planning, pricing, and service together

Connected data gives teams a more complete picture, helping OEMs anticipate demand and improve performance across the aftermarket.

Where to start for the biggest impact

From smarter parts planning to more responsive pricing and better warranty accuracy, targeted initiatives deliver meaningful gains without major transformation.

How connected decisions build a stronger aftermarket

Aligned systems and teams reduce firefighting, improve customer experience, and enable more advanced service models such as uptime-based contracts.

Why It Matters Now

According to new research commissioned by Syncron, nearly half of OEMs now cite aftermarket improvement as a top strategic priority — and for good reason. High-margin recurring revenue and service performance are becoming core drivers of business resilience as capital equipment sales fluctuate.

Download the White Paper