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IDC White Paper Service Life-Cycle Management: The Foundation for Servitization Success

Customers increasingly prefer to buy outcomes over purchasing equipment in stand-alone transactions. Aftermarket service organizations in industries where downtime is costly are shifting business models to uptime and servitization, and looking to data and AI to provide better outcomes for customers and increased growth for the bottom line. Read this exclusive IDC white paper to understand how a service lifecycle management (SLM) approach provides a foundation for aftermarket service success.

The Foundation for Servitization Success

Download the white paper to learn

Strategic Planning Framework

Why aftermarket tech infrastructure fails to support growth for most OEMs

Change Management Tactics

Which objectives aftermarket service orgs are targeting in the next 12-24 months

Technology Stack Selection

How AI could operationalize the decision intelligence hidden in siloed data

Aftermarket service organizations must prioritize insight-driven decision-making to enhance customer experiences and drive revenue growth. A holistic, cross-functional platform approach integrating data across the enterprise is essential for delivering consistent, high-quality service and improving operational metrics.

Aly Pinder • Research Vice President • IDC