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Service Execution
White Papers
Shifting Gears from Reactive to Proactive
Syncron set out to understand how customers view the dealer service experience today and what their expectations are for the future, surveying 500 vehicle owners across the U.S. and Europe.
Key findings include
60% of survey respondents indicated that they are unfamiliar with vehicle subscriptions, however, 57% were very interested when presented with the concept
Around 60% of respondents indicated fixed monthly cost and included maintenance and repairs as the biggest advantages of vehicle subscription services
