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Connect and automate to eliminate inefficiency

Extend warranty service delivery

Orchestrate policies by type to support complex product warranty terms and conditions. Define customer and supplier-specific criteria and payment dispositions. Register customers’ products for warranty service through online, store POS, customer portals, and more. Set warranty coverage for products, parts, and services and extend goodwill coverage in specific circumstances. Implement warranty payment policies for parts and services by region and set pricing rules for payments.

  • Syncron Simulate parts pricing.
  • Syncron Price against competitors.
  • Syncron Alerts, reporting, and global alignment.
Extend warranty service delivery

Gain insights on product quality

Capture and maintain warranty claim failure information, including complaint, causal part, the reason for repair, corrective action, labor information, and repair date and location. Manage quality feedback workflows from collection and assignment to follow-up and closure. Specify part/component failure information directly from the service order. Activate alerts and set up notifications for service details, such as part failures and reason codes.

  • Syncron Manage quality feedback workflows.
  • Syncron Specify part/component failure information.
  • Syncron Activate alerts and set up notifications.
Gain insights on product quality

Share and connect service knowledge

Simplify access to information resources for your customers, service centers, technicians, and support teams in any language and on any device. On-hand access to knowledge, step-by-step illustrations, exploded diagrams, technical support, parts, and tools needed to perform service jobs. Search for and order parts anytime, anywhere through centralized and mobilized parts catalogs. Empower self-service, improve technician capability and productivity, and resolve issues faster.

  • Syncron On-hand knowledge.
  • Syncron Mobilized parts catalog.
  • Syncron Empower self-service.
Share and connect service knowledge

Parts Visibility: Close the Gap

Capture and automate strategies for managing dealers’ inventory. Multi-echelon inventory optimization across extensive parts supply chain networks. Supplier portal for clarity and control over data, fostering collaboration across the entire supply chain Simplify dealer parts returns and incentivize participation and compliance.

  • Syncron Multi-echelon inventory optimization.
  • Syncron Supplier portal.
  • Syncron Simplify dealer parts returns.
Parts Visibility: Close the Gap

Recover costs from suppliers

Catalog supplier warranty policies and automate supplier recovery claims. Automatically generate supplier claims that meet supplier policy terms and conditions. Initiate parts inspections from supplier claims and returns for parts directly to the supplier.

  • Syncron Automatically generate supplier claims.
  • Syncron Initiate parts inspections.
  • Syncron Meet supplier policy terms and conditions.
Recover costs from suppliers

Synchronize your parts supply chain

Synchronize aftermarket services

Syncron is the only platform that connects and synchronizes every aspect of aftermarket service globally for a more robust, efficient, precise, and profitable service to dealers and end-customers. Reduce stockouts and excess inventory by aligning parts availability with predicted demand patterns. Adjust parts pricing dynamically based on demand forecasts and market conditions. Use data to unlock opportunities across the entire dealer network service supply chain and inventory ecosystem.

  • Syncron Predicted demand patterns.
  • Syncron Dynamic parts pricing.
  • Syncron Utilize historical use data.
Synchronize aftermarket services

Syncron enables BSH to support multiple pricing strategies and segment product groups for a more tailored approach. The platform itself is very intuitive and easy to work with, and the Syncron support team is extremely responsive.

Isabell Gypser • Global Pricing Officer • BSH Home Appliances Group

Start with what you need now

Syncron is comprised of industry leading modular solutions that mean you can rapidly scale and address by adding new capabilities as and when you need them.

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enterprise clients
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reduction in time-to-repair
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increase in first-time fix rates
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increase in parts revenue
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parts inventory reduction