Cut Waste & Increase Customer Loyalty

Orchestrate policies by type to support complex product warranty terms and conditions. Define customer and supplier-specific criteria and payment dispositions. Register customers’ products for warranty service through online, store POS, customer portals, and more. Set warranty coverage for products, parts, and services and extend goodwill coverage in specific circumstances. Implement warranty payment policies for parts and services by region and set pricing rules for payments.

Simplify access to information resources for your customers, service centers, technicians, and support teams in any language and on any device. On-hand access to knowledge, step-by-step illustrations, exploded diagrams, technical support, parts, and tools needed to perform service jobs. Search for and order parts anytime, anywhere through centralized and mobilized parts catalogs. Empower self-service, improve technician capability and productivity, and resolve issues faster.

Enable customers to initiate requests via self-service via web portal or mobile and manage the reverse logistics between the customer, repair center, 3rd party service agents and parts department. Omni-channel returns management enables fast, easy return requests from customers and partners. Automatically generated return materials authorizations (RMA) and shipping labels. Accurately track service parts inventory, product shipments, billing, and payment for repair orders.

Syncron is the only platform that connects and synchronizes every aspect of aftermarket service globally for a more robust, efficient, precise, and profitable service to dealers and end-customers. Reduce stockouts and excess inventory by aligning parts availability with predicted demand patterns. Adjust parts pricing dynamically based on demand forecasts and market conditions. Use data to unlock opportunities across the entire dealer network service supply chain and inventory ecosystem.