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Upgrade product ownership satisfaction

Precision pricing: Grow revenue and margins

Optimize prices to reflect form, fit, function, interrelated or superseded parts, customer differentiation, and market alignment. Simulate and identify the optimal price for every new and existing service part. Position prices against other manufacturer and aftermarket competitor prices. Automate daily pricing activities, alerts, reporting, and global alignment.

  • Syncron Simulate parts pricing.
  • Syncron Price against competitors.
  • Syncron Alerts, reporting, and global alignment.
Precision pricing: Grow revenue and margins

Extend warranty service delivery

Orchestrate policies by type to support complex product warranty terms and conditions. Define customer and supplier-specific criteria and payment dispositions. Register customers’ products for warranty service through online, store POS, customer portals, and more. Set warranty coverage for products, parts, and services and extend goodwill coverage in specific circumstances. Implement warranty payment policies for parts and services by region and set pricing rules for payments.

  • Syncron Register customers’ products for warranty.
  • Syncron Set and extend warranty coverage.
  • Syncron Set policies and pricing rules.
Extend warranty service delivery

Share and connect service knowledge

Simplify access to information resources for your customers, service centers, technicians, and support teams in any language and on any device. On-hand access to knowledge, step-by-step illustrations, exploded diagrams, technical support, parts, and tools needed to perform service jobs. Search for and order parts anytime, anywhere through centralized and mobilized parts catalogs. Empower self-service, improve technician capability and productivity, and resolve issues faster.

  • Syncron On-hand access to knowledge.
  • Syncron Search for and order parts anytime.
  • Syncron Empower self-service, resolve issues faster.
Share and connect service knowledge

Streamline the end-to-end depot repair process

Enable customers to initiate requests via self-service via web portal or mobile and manage the reverse logistics between the customer, repair center, 3rd party service agents and parts department. Omni-channel returns management enables fast, easy return requests from customers and partners. Automatically generated return materials authorizations (RMA) and shipping labels. Accurately track service parts inventory, product shipments, billing, and payment for repair orders.

  • Syncron Omni-channel returns.
  • Syncron Automated RMA and shipping labels.
  • Syncron Track repair orders.
Streamline the end-to-end depot repair process

Elevate what consumers appreciate

Synchronize aftermarket services

Syncron is the only platform that connects and synchronizes every aspect of aftermarket service globally for a more robust, efficient, precise, and profitable service to dealers and end-customers. Reduce stockouts and excess inventory by aligning parts availability with predicted demand patterns. Adjust parts pricing dynamically based on demand forecasts and market conditions. Use data to unlock opportunities across the entire dealer network service supply chain and inventory ecosystem.

  • Syncron Predicted demand patterns.
  • Syncron Dynamic parts pricing.
  • Syncron Dealer network and inventory ecosystem data.
Synchronize aftermarket services

Syncron enables BSH to support multiple pricing strategies and segment product groups for a more tailored approach. The platform itself is very intuitive and easy to work with, and the Syncron support team is extremely responsive.

Isabell Gypser • Global Pricing Officer • BSH Home Appliances Group

Start with what you need now

Syncron is comprised of industry leading modular solutions that mean you can rapidly scale and address by adding new capabilities as and when you need them.

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enterprise clients
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reduction in time-to-repair
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increase in first-time fix rates
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increase in parts revenue
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parts inventory reduction