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Maximizing value with maintenance services

Extend warranty service delivery

Create multiple configurable service plans for warrantied products. Enable service plan purchases for customers. Create different warranty service policies based on warranty types: standard, extended, supplier, and other Measure warranty service plan performance with out-of-the-box metrics for attach rates, service sales, renewals, and loss ratios.

  • Syncron Enable purchases for customers
  • Syncron Create warranty policies based on type
  • Syncron Out-of-box metrics
Extend warranty service delivery

Share and connect service knowledge

Simplify access to information resources for your customers’ maintenance teams’, service centers, technicians, and support teams in any language and on any device. On-hand access to knowledge, step-by-step illustrations, exploded diagrams, technical support, parts, and tools needed to perform service jobs. Search for and order parts anytime, anywhere through centralized and mobilized parts catalogs. Empower self-service, improve maintenance capability and productivity, and resolve issues faster.

  • Syncron On-demand knowledge
  • Syncron Search for and order parts anytime
  • Syncron Empower self-service, resolve issues faster
Share and connect service knowledge

Mobilize field engineers

Mobilize field engineers
Mobilize field engineers

Reduce customer wait times

Avoid delays, improve first-time-fix rates and maintain target customer service levels across the parts supply chain with multi-echelon inventory optimization across extensive supply chain networks. Lower stock holding, freight, and other aftermarket supply chain costs. Automated restocking planning with virtual warehousing and returns management. Compliance and incentive management with depot level KPI reporting.

  • Syncron Lower supply chain costs
  • Syncron Automate restocking planning
  • Syncron Depot level KPI reporting
Reduce customer wait times

Precision pricing: Secure profit margins and contracts

Protect margins with consistent and predictable cost analysis throughout the length of the service contract. AI analysis of parts, material, labor, travel etc. costs to predict how they will behave over the contract life cycle. Simulate how adjustment of contract parameters affects contract profitability and risk exposure. Review evidence-based risk assessments of performance or volatility of historical contracts.

  • Syncron AI analysis of costs
  • Syncron Simulate contract parameters
  • Syncron Review historical contract performance
Precision pricing: Secure profit margins and contracts

Synchronize your parts supply chain

Synchronize aftermarket services

Syncron is the only platform that connects and synchronizes every aspect of aftermarket service globally for a more robust, efficient, precise, and profitable service to customers. Reduce stockouts and excess inventory by aligning parts availability with predicted demand patterns. Adjust parts pricing dynamically based on demand forecasts and market conditions. Use data to unlock opportunities across the entire service supply chain and inventory ecosystem.

  • Syncron Predicted demand patterns
  • Syncron Dynamic parts pricing
  • Syncron Use data to unlock opportunities
Synchronize aftermarket services

Quality, price, and storage location are three decisive criteria for offering the best possible part availability to customers. This requires intelligent warehousing and structured advanced planning, and Syncron’s software provides both.

Jing Wang • Division Manager Planning at DMG MORI

Start with what you need now

Syncron is comprised of industry leading modular solutions that mean you can rapidly scale and address by adding new capabilities as and when you need them.

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enterprise clients
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reduction in time-to-repair
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increase in first-time fix rates
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increase in parts revenue
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parts inventory reduction