Share and Connect Service Knowledge

Support mobile teams in any language and on any device with the knowledge they need when they need it. On-hand access to knowledge, step-by-step illustrations, exploded diagrams, technical support, parts, and tools needed to perform service jobs. Search for and order parts anytime, anywhere through centralized and mobilized parts catalogs. Empower self-service, improve technician capability and productivity, and resolve issues faster.

Manage field service agents and better connect disparate internal and external systems and teams, customers, and processes. Integrate dispatch and scheduling for dealers and other service agents. Leverage insights to improve performance. Cut overhead and accelerate billing and payments.

Manage warranty claim submission, review, adjudication, approval, payment and documentation with digital support (photos, videos, files). Automate verification of warranty service entitlements upon registration, service request and claim submission. Attach or create service orders for relevant service details on a claim, such as warranty coverage, causal parts, failure codes, and usage data. Generate invoices for claims and manage payments as a part of the claim’s approval process.

Capture and maintain warranty claim failure information, including complaint, causal part, the reason for repair, corrective action, labor information, and repair date and location. Manage quality feedback workflows from collection and assignment to follow-up and closure. Specify part/component failure information directly from the service order. Activate alerts and set up notifications for service details, such as part failures and reason codes.

Syncron is the only platform that connects and synchronizes every aspect of aftermarket service globally for a more robust, efficient, precise, and profitable service to dealers and end-customers. Reduce stockouts and excess inventory by aligning parts availability with predicted demand patterns. Adjust parts pricing dynamically based on demand forecasts and market conditions. Use data to unlock opportunities across the entire service supply chain and inventory ecosystem.