Overview of available SmartBlox
Contracts
Contracts module is used to track configurations, prices & costs for historical and currently active contracts. The existing contract portfolio is uploaded during implementation, and actual costs are tracked against those contracts as they develop over time from performed service events. Contract configurations can be viewed in the solution, such as customer information, products sold, and usage terms. The module allows profitability to be tracked down to individual contracts.
Unplanned Cost Predictions
Utilizes advanced statistical methods and machine learning (ML) to predict the costs during a service contract time period. Evaluating the potential risks in relation to profitability and cost driving parameters.
Planned Cost
Planned Cost module allows configuring known future costs from service manuals into maintenance plans. Each maintenance plan is connected to one or more products. The costs from one or more maintenance plans are then used to sum up the planned costs of service for an asset under contract.
List Pricing
Apply sophisticated pricing strategies to calculate the optimal price for service contracts, such as value based pricing and EaaS pricing. Price in relation to risk factors and value drivers to different markets, customer segments or customers.
Insights
Insight module provides access into our BI-tool which delivers huge range of data analysis possibilities. Insights gather information stored in Contract Price and generates reports that join them together. Functionality allows users to run complex data analysis and drill down from high level information into low level details of single contracts. Additionally Insights provides additional functionality to generate graphs out of selected data ranges. Furthermore, the tool allows to save reports or graphs for frequent usage, create dashboards containing information which are most commonly used or share own reports with other users.
Change control log
12.12.24 | Version 1.0 |
Premium support offerings
We offer a range of flexible support offerings to cater to your specific preferences and business goals. Depending on your organization’s size, complexity and support needs, you can choose from the following support tiers:
Standard Support
Standard Support provides application support covering all daily operations, including timely responses to your inquiries, problem resolution, and user management.
Enterprise Support
Enterprise Support provides premium application support maximizing uptime and operational efficiency.
Expert-as-a-Service
Expert-as-a-Service offers strategic and operational business support to drive continuous value creation.
Meet the Service Business Transformation team
Why partner with Syncron?

Global SLM

Co-marketing opportunities

Innovation and growth

Client-centric focus

Award-winning platform
Make Aftermarket Your Growth Engine
CSX Implementation Methodology: Your roadmap to excellence
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Initiate and plan
Whether you’re looking for a fast, streamlined approach or a comprehensive global implementation, the CSX Implementation Methodology provides the framework for success. We start with an initiation meeting to align all parties on project specifics, including a collaboration framework, and conclude with the project kick-off.
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Configure and build
We believe in process flexibility while upholding the highest level of best practices adoption. Design discussions are kept to a minimum, and we strive to work in the Syncron application as early as possible. Embracing a hybrid approach, our continuous feedback loops ensure consistent progress throughout the configuration stage, striking a balance between efficiency and precision.
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Train and test
Once configured, we transition into the crucial phase of training and testing. Our training program prepares your team for success on day one, and our rigorous testing process ensures that the configured solution aligns seamlessly with your organization’s workflows and meets your operational requirements.
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Go live
When we go live, your Syncron solution gets deployed across your organization, with Syncron Support resources available to partner with you to drive your business forward.
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Measuring success
Your Expert Services team, together with your customer success manager, monitor and analyze implementation outcomes, making adjustments where needed to ensure maximum business value.
Streamline inventory management to boost operational efficiency
Avoid delays, improve mean-time-to-repair, reduce ageing work orders and maintain target customer service levels across the parts supply chain with multi-echelon inventory optimization. Lower stock holding, freight, and other parts supply chain costs. Automate restocking planning with virtual warehousing and returns management. Improve compliance with incentive management and depot level KPI reporting.
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Lower supply chain costs.
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Automate restocking planning.
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Depot level KPI reporting.

Maximize value with maintenance services
Improve utilization of Field Engineers, automate mandatory service tasks, and increase compliance
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Unify all field service components in one tool.
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Respond to customer complaints in record time.
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Field teams focused on your customers, ensuring brand loyalty.

Empower Field Service Technicians
Support mobile teams in any language and on any device with the knowledge they need when they need it. Access to on-hand knowledge, step-by-step illustrations, exploded diagrams, technical support, parts, and tools needed to perform service jobs. Search for and order parts anytime, anywhere through centralized and mobilized parts catalogs. Empower self-service, improve technician capability and productivity, and resolve issues faster.
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On-hand access to knowledge.
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Centralized and mobilized parts catalog.
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Empower self-service, resolve issues faster.

Precision pricing: Secure profit margins and contracts
Protect margins with consistent and predictable cost analysis throughout the length of the service contract. AI analysis of parts, material, labor, travel etc. costs to predict how they will behave over the contract life cycle. Simulate how adjustment of contract parameters affects contract profitability and risk exposure. Review evidence-based risk assessments of performance or volatility of historical contracts.
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AI contract lifecycle analysis.
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Simulate contract parameters.
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Review evidence-based risk assessments.

Synchronize your parts supply chain
Synchronize aftermarket services
Syncron is the only platform that connects and synchronizes every aspect of aftermarket service globally for a more robust, efficient, precise, and profitable service. Reduce stockouts and excess inventory by aligning parts availability with predicted demand patterns. Adjust parts pricing dynamically based on demand forecasts and market conditions. Use data to unlock opportunities across the entire service supply chain and inventory ecosystem.
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Predicted demand patterns.
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Dynamic parts pricing.
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Dealer network data visibility.

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Month | Savings |
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January | $100 |
February | $80 |
Sum | $180 |
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