Cut Waste & Increase Customer Loyalty

Prioritizing sustainability with reverse logistics means tangible benefits while contributing to the goals of a circular economy. Streamlining product returns results in more efficient transportation and distribution networks, reducing energy consumption. Proactive service and repair can also extend product lifespan. Failing to comply with environmental regulations regarding the disposal and recycling of certain products can lead to legal consequences and damage a company’s reputation.

Manage repair center operations and the reverse logistics between the customer, repair center, third party service agent and parts department. Omni-channel Returns Management enables fast, easy return requests from customers, partners, and field service agents. Automatically generated return materials authorizations (RMA) and shipping labels, simplifying the return process for customers. Accurately track service parts inventory, product shipments, billing, and payment for repair orders, while also generating warranty claims for customers.

Utilize service insights to identify actionable improvements, driving profitability and overall customer experience. Leverage recovery rates and velocity of returns analytics as an input to inventory planning. Empower technicians with easy access knowledge resources. View real-time information on status, condition and availability, repair intelligence, historical data, cost estimation.

Improve customer satisfaction by reducing repair times and first-time fix rates. Enable customers to initiate self-service requests across online portals, email, or mobile platforms etc. Facilitate the handling of loaner products or defective parts by generating product or parts orders for shipment and exchange purposes. Seamlessly integrate with major shipping carriers like UPS and FedEx, enabling the quick generation of return shipping labels.