The conversation around service parts is shifting, from a narrow focus on operational efficiency to a broader view of profitability, loyalty, and long-term growth.
At a recent Service Council™ IdeaShare session sponsored by Syncron, a group of industry leaders opened up about the real challenges and opportunities shaping the future of service parts strategy, from pricing and inventory decisions to organizational structure, dealer dynamics, and supplier pressure.
The full video recording and a summary report are available to help you benchmark your thinking and identify the moves that matter during the year ahead.
What you’ll learn:
- How leading OEMs are rebalancing pricing, inventory, and availability goals
- The pros and cons of different parts org models—and what’s working now
- Why digital blind spots and internal silos still stand in the way of growth
- How organizations are defending margin and loyalty against supplier encroachment
- Where executives are investing to build more profitable service parts operations
