IDC White Paper Service Life-Cycle Management: The Foundation for Servitization Success

Win Customer Loyalty Through Service-Centered Experiences

Customers increasingly prefer to buy outcomes over purchasing equipment in stand-alone transactions. Aftermarket service organizations in industries where downtime is costly are shifting business models to uptime and servitization, and looking to data and AI to provide better outcomes for customers and increased growth for the bottom line. Read this exclusive IDC white paper to understand how a service lifecycle management (SLM) approach provides a foundation for aftermarket service success.

Download the white paper to learn:

• Why aftermarket tech infrastructure fails to support growth for most OEMs
• Which objectives aftermarket service orgs are targeting in the next 12-24 months
• How AI could operationalize the decision intelligence hidden in siloed data

Get your complimentary copy by submitting the form on the left.