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Trusted by the best

  • Toyota
  • Putzmeister
  • Mitsubishi Motors
  • Claas
  • Harley Davidson
  • Nissan
  • Kawasaki
  • Caterpillar
  • Manitowoc

Optimize your dealer network to fulfill backorders

Reduce end customer wait times

Avoid delays in fulfilling end-customer orders and maintain target service levels across the entire retail inventory management (RIM) supply chain.

  • Syncron Dealer network stock search.
  • Syncron Automated dealer part requests.
  • Syncron Same-day delivery to end customer.
Reduce end customer wait times

Improve visibility across dealer network

Rapidly locate the closest potential stock locations in the event of stockouts. Find parts and return quantities to locations across dealer network. Gain visibility into parts availability in entire dealer network using the D2D Item Locator. Improve horizontal dealer to dealer engagement to maximize stock utilization. Reuse parts that would otherwise get returned to the distribution center.

  • Syncron Parts availability locator.
  • Syncron Minimize stock utilization.
  • Syncron Reuse parts.
Improve visibility across dealer network

Seamless dealer user experience

Empower dealers to make informed decisions

All necessary information in dealer portal allows dealers to make informed selling decisions. Confirm/Reject buttons are displayed for quick decision-making on requests. View tracking numbers and external ID information for confirmed D2D order lines. Define the time ranges for D2D order processing to improve response rates by setting cut-on and cut-off times on the warehouse level.

  • Syncron Tracking and external ID number.
  • Syncron Confirm and reject buttons.
  • Syncron Improved response rates.
Empower dealers to make informed decisions

D2D mobile app for rapid decision making

Encourage dealer participation and facilitate transactions between independent dealers efficiently with the D2D mobile app.

  • Syncron Confirm or reject D2D requests.
  • Syncron Push notification alerts to increase dealer participation.
  • Syncron View D2D requests status and details on the go.
D2D mobile app for rapid decision making

Designed for complex networks

Designed for complex networks

Proven: Return on investment (ROI)

Part availability, or service level, is the main driver of customer satisfaction in after-sales service. Syncron is IDC Worldwide Manufacturing Service Parts Management Applications Leader and aftermarket specialists.

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enterprise clients
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decrease in freight and other costs
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increase in parts availability
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instances in over 100 countries
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parts inventory reduction