Customer Support
Syncron Support is an award-winning service that provides complete, daily solution support. Our team of certified Support Engineers are experts in the Syncron product portfolio, and they’ll provide problem resolutions, technical and functional guidance, user management, and service releases. All of this plus access to the Syncron knowledge base is included in your service!
With our follow-the-sun model, you can rest assured that we’re always available to support you, no matter where you are in the world. Our global presence and up to 24/7/365 availability means that your business never has to miss a beat.
At Syncron, we know that every business is unique, and that’s why we take a tailored, proactive approach to find a support solution that caters to your specific needs.
Our Syncron add-on packages allow us to work closely with you ensuring that you receive the best possible service through:
When you work with Syncron Support, you’ll have a dedicated Service Manager as your single point of contact. They’re committed to your success and satisfaction, and they’ll work closely with your Technical Account Manager to form a team that unlocks maximum business value – all within the scope of your add-on package.
