In a recent Syncron-sponsored webinar, industry leaders Aly Pinder, Research VP at IDC, and Sean O’Neill, CPTO at Syncron, explored how AI is reshaping the future of aftermarket service. They shared actionable insights on how organizations can harness AI to boost customer satisfaction and accelerate revenue growth.
Key takeaways included the shift from siloed data to integrated systems, empowering frontline teams with real-time, data-driven decision-making. The discussion also covered how AI is transforming business models and workforce strategies by uncovering patterns and enhancing service efficiency.
Pinder and O’Neill emphasized the importance of a holistic view of service events and aligning performance metrics with customer loyalty. Their message was clear: adopting a platform-based approach and ensuring seamless data compatibility are essential to delivering maximum customer value.