Celebrating Value Delivery: Syncron Customer Success Spotlight

At Syncron we have 160 people fully dedicated to helping our customers achieve the greatest possible value from their Syncron solutions. These professionals are located around the world, living where our customer live, representing 11 different languages and 4 continents.

This week, as part of National Customer Service Week, established by the International Customer Service Association (ICSA, now PACE), we want to spotlight four of our global team members and hear a little bit more about why delivering value for customers is top of mind.

Charlotte Sallmén – Stockholm, Sweden: a Portfolio Manager in Syncron’s Expert Services, Charlotte leads a team of 10 consultants working with some of the world’s largest OEMs to implement Syncron solutions. Learn what she believes is most important in building long-lasting relationships and maximizing value from Syncron Expert Services.

Satyabrata Pati – Bangalore, India: Head of Learning in Syncron’s Customer Success organization, Satya focuses on building digital educational tools and resources that maximize the value gained from Syncron solutions. Learn why he believes Syncron Learning is increasingly important and hear big announcements for future content development!

Shreyas Mehta – San Francisco, USA: a Customer Success Manager at Syncron, Shreyas is responsible for the overall relationship with some of Syncron’s largest customers in North America. Learn what he believes it takes to really reach “trusted-advisor” status with customers and why he enjoys working with leaders in the after-sales service industry.

Kim Andersson – Malmö, Sweden: a Service Manager in Syncron’s Customer Support team, Kim is a master problem-solver. Hear why she believes continuing to shift our support model from the traditional in-bound ticket system to true proactive, predictive problem resolution is a game-changer for customers to maximize value from Syncron solutions.

Want to learn more about customer success at Syncron? Check out recent thoughts from David Reiling, our Chief Customer Officer, about how our four pillars of customer success were tested by COVID-19 (and how we help customers overcome their challenges in the process).