Strategiegipfel – B2B Service Management Strategy Summit

BERLIN, Germany – More and more companies in the B2B sector are recognizing the enormous potential to evolve from being pure product providers to becoming comprehensive solution providers. Service management is increasingly taking center stage in this process. This concept is crucial for almost all business areas and acts as an interface where interactive and equal customer relationships develop.

Service excellence and the integration of AI-supported solutions often go hand in hand. The integration of smart products and digital technologies into the product and service portfolio enables the development of innovative business models. These models open up new revenue streams while simultaneously improving customer loyalty and satisfaction. Furthermore, digital tools offer the opportunity to make service processes more efficient and reduce costs.
What measures are necessary to successfully manage the transformation from product provider to service provider? How can business innovation be effectively implemented in companies? And how can customer needs be precisely identified?

Our B2B Service Management Strategy Summit offers the ideal platform to exchange ideas with B2B companies from various industries about these and other aspects of service management.